Sam's Club

brenda C 

on BBB

2 years ago

#4703 9/8/2022 at 12:52 PM MST Sams Club Coors in Albuquerque NM. Employee by the name of ******. She harassed me for several minutes demanding that I move the items to a different basket as I was halfway through scanning all of my items. She continued to berate me demanding I move the items and I said I'd move them. I promised her I'd move them and informed her that I move slowly. I have an illness that causes my muscles to move more slowly now as I get older and I am seeing specialists about it. But in the meantime, I do n... read more

Andrea D 

on BBB

2 years ago

Worst customer service we’ve ever had to deal with. We’ve waited over two weeks for a refund on a membership renewal we never renewed. Kept getting the same response 10-15days, well it’s been over that and we haven’t received any of these “CALL BACK” we were supposed to get on multiple times. NEVER got any calls or confirmation on where the money was getting refunded to. We even had people hang up on us, and one guy even tried to argue that Sam’s doesn’t do refund over the phone, they don’t looking info up by reference numbe... read more

Timothy T 

on BBB

2 years ago

HORRIBLE is a kind review! Can not get a U.S. based person on the phone, called customer service number 3 TIMES, total of 2jrs.:52 minutes and got disconnected ALL # TIMES! because they have no clue how to respond.. Issue= searched robot vacuum online, in the search bar drop down recommended box is the Shark Item Shark IQ Robot Self-Empty™ XL UR1005AE, Robot Vacuum, IQ Navigation™, Wi-Fi with a price of $299.91. Click on it to purchase and NOW THE PRICE is $441.98. Thought is might reset in cart but NO, it's still $150.00 hi... read more

Pierre B. 

on BBB

2 years ago

I was added to my wife's account and I paid the add-on fee using my credit card. When it was time to renew her account, Sam's charged my credit card $140.00 without asking me. At the time I signed up, I was not asked or given the option to opt out (if its their standard policy) of auto renewal. My wife had 3 credit cards already on file with them, which had been used in the past for renewal. I tried to contact Sam's on multiple occasions (at least 7 times) and each time I would get passed to another department who was suppos... read more

Gary B 

on BBB

2 years ago

I joined the club and paid the $45 membership fee with my credit card. Everything was kosher for the first day, as I was issued a member number and able to create an online account and login and use the app with no problem. The next day I could not login at all. The app didn't work and the reset password function didn't work. I contacted customer support and they said my account was closed for security reasons but no explanation was given for what was wrong with the account. The card used to open the account has always worke... read more

Michelle C 

on BBB

2 years ago

I don't recommend ordering online at Sam's Club! I have had two very nerve racking experiences and therefore WILL NOT have a third! The first time I ordered online was when I sent (attempted to that is) something to my daughter in the Military overseas. The item took forever to get there (not blaming Sam's Club for issues with the US Post Office) however when it finally arrived it didn't work. But having to only communicate with their Customer Service via Chat (multiple times!) was a frustrating ordeal on several levels. The... read more

Ashely M 

on BBB

2 years ago

I talked to chat customer support to cancel an order 5 min after placing it and then was told they couldn't cancel it. I needed to call fedex once I get tracking. I got tracking, FedEx said only Sam's can cancel or change address. Called Sam's and was told Sam's was told by fed ex there is a policy where they cannot change anything... The run around is CRAZY! I then was told to keep an eye on the package and maybe they can catch it and have it sent back. I asked if I miss it before its delivered (to the wrong address - my ty... read more

Janette S 

on BBB

2 years ago

Beware, they will renew your membership automatically without giving you heads-up. I was shopping at Sam's and the worker asked if I wanted to renew my membership and I told her I wasn't going to renew it. Today I get an email telling me they took the money out of my account to renew my membership. I called the corporate office to get a representative, English was her second language. She had more trouble understanding me than I did her. After 20 min of trying to understand each other, she said she had to send me to a cancel... read more

Bonnie H. 

on BBB

2 years ago

Sam’s Club travel and entertainment is the most horrible experience ever. I purchased Metallica tickets April 2022. I spent 456.00 for 2 tickets. I was told I would have tickets 48 hours prior to event August 14th. At 48 hours no tickets, I contacted customer service and I was told 1-3 hours. Once again no tickets. I called again and I was told by a supervisor by 1pm pacific time which is 4pm my time, still no tickets. Called again and was offered an upgrade on tickets and they were actually downgraded. I was not pleased so ... read more