This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT JOIN SAM'S CLUB. They failed to deliver my first two orders. I tried to cancel my membership ($100) and get referred to a bank that gave me the runaround. Can't get membership refund, so save your money 4
Don't sign up for the Sam's Club clover point of sale for you business. They don't disclose the hidden application fee of $149 that they charge you a month after signing up for the service. I specifically asked about the fees and I was only told of the monthly fee and then the fees that is charged for each credit card transaction. I also was told that I could manipulate the invoices for my business needs which is not true. When I called to cancel my account and asked them to credit the application fee back to me, they told m... read more
I purchased a new set of tires from here in 2019. I had a flat this week and it could not be repaired so with the warranty I purchased, I could get a new tire at a prorated amount based on the wear of the tire. I called Friday morning to see if I could get an appointment but no one answered. I decided to just drive up there. And they were closed. The staff said the tire center closed at 2pm for whatever reason. I went the next morning but they did not have the tire in stock and ordering a new one will take up to 6 days. They... read more
Horrible company, ordered from them twice and both orders were a complete disaster. Customer service is managed by non-speaking English individuals from India. On my last order I order Apple Air pods for my daughter their automated system indicated that the item was delivered. My Order details indicated Processing, when I called and wasted nearly an hour (placed on hold for four times), until i was disconnected and had to make another call, I was told the order was cancelled. No email no notification - Don’t waste your time ... read more
Tried to get a renewal (2 done) reversed on second card and was told they couldn't do it because they don't have access to the card that was charged. THEY MADE THE UNAUTHORIZED CHARGE!! But, they don't have access to make the correction???? I've been on the phone 3 times today with customer service and they have been the MOST unhelpful people I've encountered. I wish I could give a negative star rating after today. I've wasted 5 hours of my day dealing with people who don't know which side of their mouth they are speaking fr... read more
Customer service is the worst. I shop at apple valley MN and the manager is the worst and the they put you on hold for 30 min or more without giving any care about their customers and hang up after that. I called back three times and still same result. I regret being a member with them. So bad .. Costco has the best customer service Hate this place
Sam's is false advertisement or members only business hours that says on the website and also on the door from 7:00 to 9:00 but when you get there it's from 8:00 to 9:00 and I asked the supervisor and the assistant manager why they didn't seem really concerned about the issue maybe it's just me I don't like being misled
Sam's Club is a joke. Whoever tries to compare it with Costco is just affiliated with them. I was reading the 1st review from Taruana P. and I have the same exact experience. The item got damaged within 3 days of use and I was told I'll get a refund the 1st time I called. The 2nd time that it has been escalated. The 3rd time it has been expedited. Hahahah. All this for $70.00
What a scam. I have been a member of Sams Club for 25 years. Recently I was convinced at checkout to purchase the Sams Plus Membership. I was told I would get free shipping on everything. This is not true. half of the items I buy cannot be shipped. I decided to have my coffee shipped and Sams Club charges $1 more to have it shipped. What this means is they steal a $1 from the customer to help pay for the so called free shipping. As far as I am concerned this place should shut down all their stores like they did in the Northe... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com