Sam's Club

Henri T 

on BBB

2 years ago

Be careful how you returned your purchase. You may be profiled with no reason. Two previous items I brought went on clearance. I still had my receipt from the purchase. I went to the store to buy the two items with the clearance price. I went back into the store and tried to returned the two items with my previous receipt. Felicia told me to hold on and went to talk to the manager on duty "Amanda". When Felicia came back, she told me to hold on because they needed to check the camera. I asked her why she needed to check the ... read more

Michael M 

on BBB

2 years ago

I PURCHASED A ZGRILL PELLET SMOKER AFTER TAKING OUT THEIR MEMBERSHIP ALONG WITH THEIR PLUS MEMBERSHIP ON APRIL 26-27-. ON MAY 4TH I RECEIVED A NOTICE SAYING I WOULD HAVE TO REORDER. I WAS REPESTED LIED TO BY SAMS CLUB. I SPOKE WITH THE SHIPPER WHO STATED THAT THEY NEVER RECEIVED IT. AFTER MORE THAN 4 HRS. ON THE PHONE I WAS TOLD WILL CONTACT YOU WHEN WE KNOW SOMETHING. I WANT THE ITEM I PURCHASED AT THE PRICE THAT WAS ADVERTISED ! 

Nicole J 

on BBB

2 years ago

Loyal customer for years since moving to Colorado Springs. The products are great. The customer service is phenomenal. I reached out to sam's club during a hard time and I am amazed with the help they provided. 

Tim C 

on BBB

2 years ago

I purchased a Members Mark pro grill on 4/11/23. I put it together same day there were screws missing in the package also the igniter button didn't work. Called the hot line and told them about the faulty switch. They were suppose to send me parts. A week later got parts but not the part requested. Called them again last saturday and ask for a manager they said they would have them call me the next day. A week later no call or part. Its now going on 2 weeks and still unable to us grill unless i want to lite it manually. Very... read more

LISA H 

on BBB

2 years ago

Be wary of your finances with Sam's Club. Last week my husband received 2 notifications from different credit card companies asking if he had made purchases at Sam's Club. Our answer was no. Not for about 1 month. We had the charges denied. After several rounds with customer representatives I found out that our membership had lapsed and we were on automatic payment. NEVER EVER in the decades of being a member did I use automatic payment. It appears it get turned on when you pay you membership at the cashier (REALLY?). I pay ... read more

Michael L 

on BBB

2 years ago

I would give them NO Stars if I could. This club will not help me resolve my issue. I've been told by TWO managers on duty that they'd call me back, but NO! My membership does NOT work for online orders, either for pick-up or delivery. I have called the helpdesk over 10+ times (I'm not exaggerating) and every one of those FOREIGN "Promise" me that they will call me back to resolve my issue. Have they called me back? NO! I've been unable to use my membership online since the beginning of December and I am DONE with Sam's Club... read more

Jae J 

on BBB

2 years ago

My name is Jasmine K*** and I have had the WORST experience with SAMS , where I am requesting a full refund of my money. First of all on April 5th I was charged $110.00 on my debit card for ( Auto renewal) for my SAMS membership. When I first signed up for it, I NEVER elected to be in the auto renewal but apparently the sales rep at the ( Clairmont Atlanta GA location) did. Today April 10th I also see that ANOTHER charge came out today. A total of $220.00!!!! When I called SAMS corporate number on April 5th, I asked them to ... read more

LISA N 

on BBB

2 years ago

I AM WRITING TO YOU TODAY TO LET YOU KNOW HOW THOROUGHLY BOTHERED AND UPSET I AM AT YOUR MOST DISTURBING PRACTICE OF TAKING MY MONEY, NOT DELIVERING, MY FULL ORDER AND NOT INFORMING ME OF SUCH! I PLACED AN ORDER ON MARCH 3, 2023 FOR MY GRANDDAUGHTER, WHOSE MOMMY IS BASED THERE SERVING OUR COUNTRY IN THE USA NAVY. I REALLY WANTED HER TO RECEIVE SOMETHING SPECIAL FOR EASTER. I PLACED AN ORDER ON MARCH 3, 2023 TO MAKE SURE IT WOULD NOT ONLY ARRIVE IN TIME, BUT TO INSURE THE ITEM WAS IN STOCK. I DID NOT FIND OUT UNTIL APRIL 6, 2... read more

Mia D 

on BBB

2 years ago

PARENTS BEWARE of Sam's Club in Waldorf, MD! On two separate occasions, two employees backed up by management refused to load my groceries into my cart because my child was in the cart. The store has an unofficial policy that they will not load carts with children in any parts of the cart. I informed a manager that this was discrimination and an accessibility issue. She dismissed it, and in fact, when I informed her that the store could be sued, her reply was, "sue us!" I reached out to the general manager after the first in... read more