Sam's Club

Bobby E 

on BBB

a year ago

I purchased a new set of tires from Sam's club, I always took my car in when it was time for a rotation. For 3 years I received a free rotation, but on 9/8/2023 I was denied my free rotation. I will never buy tires again from a major retailer like Sam's club. My next purchase will be with a local tire company who does honor their policy's and warranty on the purchase of a new set of tires. Local support to small business is better than places like Sam's club. 

Ray C 

on BBB

a year ago

Been a member for some time. Received a renewal for $110. I'm not paying anyone that to shop with them. Don't bother, it's not worth it. 

Andrea D 

on BBB

a year ago

Truly disappointed, I had surgery and can't move much. Ordered food through sams club web site with a members, my bank card was charged but my food never came. The food was paid for to be delivered at 10am throughout the entire day we chatted through the app to figure out why it was not here. Called the store at 7pm and they thought I had the food. They were unable to help contact the 3rd party delivery service we didn't know was being used. They said they are not responsible for the stolen food. So they get the money, they ... read more

Abdelmoneim T 

on BBB

a year ago

Worst buying experience ever I bought a couple of pajamas for my kids and they didn’t fit and tried to return them and the lady refused because I lost the label even though I had the receipt and she has the purchase history on my membership but she said “without the labels we won’t be able to sell them again “ And I was stuck with them. 

Erice F 

on BBB

a year ago

I am disappointed by the way they treated my husband and i for tried to exchange a wedding ring because of allergies , my finger, is swallowing, itching and peeling, at first we tried to resizing them but they were too big and finally realized the problem is about the metal unfortunately the manager in Sam’s Snellville refused totally to do anything for us we paid $1058, $100 plus one year protection. As a member of Sam’s club we found all this ridiculous! 

steph r 

on BBB

a year ago

When I signed up for the Credit card / annual membership I was told I had 30 days to make a purchase at either Sam's or Walmart, the $30 credit would show on my first statement. On or about July 3 I contacted the credit card company to verify I had activated the card correctly because it would not work at Walmart and to verify the credit would be given for purchases at Walmart or Sam's. The agent confirmed both stores for the credit and that was the only 2 stores the card could be used at. I just got my bill and of course th... read more

Tommy H 

on BBB

a year ago

I have been having problems with the Franklin TN optical department. Glasses were ordered on July 14th and promised by 25th. Well its August 1st and still no response from the Optical department. Staff members regularly silence the ringers on the phone and are really no help in resolving the question of when will my Glasses be available. They can only let me know when they answer the phone that the order has been delayed without a reason. 

Fabiola A 

on BBB

a year ago

Terrible service, when you buy online and the product goes wrong, you don't want to make a return and they say that they are second sellers that the first one does not accept returns but they do not say that at the time of purchase and I have no way of communicating with the primary seller because I bought it in sams, do not buy in sams online it is a waste of money 

Reynaldo C 

on BBB

a year ago

On May 30 2023, I purchased a LG TV at Sam’s Club clearly marked on the outside of the box that it has a 3 year warranty, that the vendor Sam’s Club nor LG the manufacture honors. Upon asking for help from both parties neither takes responsibility for the 3 year warranty.