Sam's Club

GE M 

on BBB

a year ago

On October 1, 2023 I went to the Lemay Ferry Sam's Club to discuss my Pirelli Tires that I had bought in 2021 that had 32xxx miles on them. These tires at the times had a 60/70000 warranty on them and I had just had my Safety/Emmissions inspection and I was told that they were "completely bald and not safe to drive on any longer." When I went in to Sam's club to discuss this with the Tire Manager she explained that I was sold "street tires" that the rubber burns off quickly. I asked why I would have been sold that. I am a wi... read more

Montrice H 

on BBB

a year ago

Went to sam’s Club on October 10, 2023 because I thought I had a slow leak in my back driver tire. When I arrive there, the person who waited on me stated that she couldn’t see me for three hours so it’s best that I come back the next day. Went back the next day. She looked at my tire and stated that my tire was worn in a bad spot, and had to do to be over inflated. And never put anything in a tie except the day that I went back out there. She kept telling me there’s nothing she can do. I stated to her that my tire was still... read more

Melanie E 

on BBB

a year ago

Sam’s Club has become a scam company with horrible customer service. I was a loyal member for 20:plus years until orders started getting cancelled online for months on end. I was told major technical glitch effecting many customers. I finally cancelled my membership. 6 months later I saw a special and rejoined and placed several orders only to have my membership cancelled days later without notice because I didn’t qualify for special. What a scam! I read reviews of same thing happened to others. Stay away from Sam’s Club. 

Marlene S 

on BBB

a year ago

Sam's Club AT&T kiosk sells phones through a third party that is not the same as the "traditional" AT&T stores. I was lied to about cost, specials, first, second and third month cost. I found that there is a "Sam's" Club AT&T customer service and the "traditional" AT&T customer service. I was told by AT&T that they really wish AT&T would stop allowing the Sam's Kiosk's to sell their service and phones because they are scammers. Yes, they said that the information I was given was incorrect about what I would get returned to m... read more

Carol R 

on BBB

a year ago

Roughly a year ago I chose to renew my membership at checkout, on the receipt I noticed that had signed me up for auto-renew. No problem I thought, I’ll cancel that online. When I went to cancel it (about a year ago) I found no way to cancel an auto-new. No problem I thought, I’ll remove all the credit cards from the authorized payments. I received an email from Sam’s Club stating that I needed to update my payment information so that they could auto-renew my policy. Good I thought, they cannot auto-renew my policy. Imagine ... read more

Sabrina H 

on BBB

a year ago

I placed an order on September 6th for a 75 inch Samsung TV & today is September 23rd & I still have not received it. It was supposed to be delivered on September 15th. I tracked it & it was delivered to the Charlotte area on September 15th. I called Sam’s a few times & they could only tell me that the TV was with the shipping co. They provided me with a pitiful $10 gift card. After calling AIT Worldwide they informed me that my TV IS WITH ANOTHER LOCAL CO for delivery. I called TSA Logistics & spoke to Jason who stated he w... read more

Sherrie L 

on BBB

a year ago

September 19,2023 Sam Club had chicken for $1 a case, so I order 14 cases, and I realize my little cousin wedding was coming up, so I asked her if she need chicken. I ordered 30 more cases because were also having a family reunion and I have a birthday party, and I also place another for water and plates. I went to one manager he couldn't help me, and the other manager Michelle had attitude. I called corporate who also wasn't helpful, and they told me to act like it never happened because I was getting my money back. The oth... read more

Mohamed C 

on BBB

a year ago

0/5 if I could. Terrible refund experience. We ordered a TV from Sam's online and were expecting it to get delivered in the window provided. We waited and it never came and we never received any notification, no email, no call, no text. I checked the tracking number provided and got told that it was returned even though the status in the Sam's app/website still says on its way (16 days later). We called the (888) number and were told an egift card would be issued in 24-48 hours, we received an email summarizing the 40-min di... read more

Tiffany R 

on BBB

a year ago

placed order on aug 31st, damaged in shipping, filed report, rep called sept 8th and very polite and replaced order and gave $10 gift card, sept 13th got all but 1 item, called and customer service would not help bc my husband was primary acct holder, it was placed in my name org. and billed to me, but she put replacement in his (we are both on acct), he would not help. Mind you it's going to same household, why was it okay on 8th to talk to me and take care of situation but not today. Never order online from them again. No ... read more