Sam's Club

Morgan D 

on BBB

a year ago

I am deeply disappointed by the appalling experience my husband and I had at Sam's Club on July 29, 2023 around 4:45pm. During our routine shopping visit, my husband was subjected to what I believe was racial profiling by one of the store managers. It was embarrassing and distressing, and it made me never want to come back to this location despite it being one of the main places we buy groceries. While shopping, we used the Sam's club app to "scan and go". We double checked and counted our items and paid for them as usual. W... read more

Joan F 

on BBB

2 years ago

I’ve been a Sam’s member for years. For the past 6 years I’ve been a Prime member since I now live about 3 hours away from one, so I order online a lot. The last 3 orders I’ve placed have been a disaster. Some items aren’t delivered, got a replacement. Laundry detergent leaked, got a replacement. The packing and shipping have been below standard lately. Some boxes looked liked they got delivered by dropping out of a plane. C’mon Sam’s. You can do better. Also, I don’t get the sales circulars in the mail anymore. It would be ... read more

Edward M 

on BBB

2 years ago

My wife canceled membership over a year ago when we were charged for renewal when we did not want to renew. They said the canceled it. Fast forward to last Monday, July 10th and we were charged again for membership of $110. Wife gets on the phone and demands a refund. After a long conversation Sam's agrees to refund for the last two charges totalling $220. They said refund will take 5-7 business days to show on our account. 7 business days later, today they CHARGE us $220 instead if refunding us. Total if $330 in charges. I'... read more

Janis C 

on BBB

2 years ago

I read some of the reviews about auto renewal and the same happened to me. Sam's has a big scam going on with this. My card information isnt listed anywhere on their system to edit or change. So that means they storing your information somewhere and you can't change it. I'm canceling my membership and getting new card. 

Luis H 

on BBB

2 years ago

I recently had the unfortunate experience of visiting the tire Department at Sam's Club, and I must say it was an absolute nightmare. From start to finish I encountered attitude amongst the employees, everything went wrong, leaving me frustrated and deeply dissatisfied as I was given my lug nut in my hands not acknowledging that they conducted negligence when doing the labor on the 2 tires I bought. First and foremost, the customer service was abysmal when buying the tires with one of the workers trying to fight me and my wi... read more

Gayle T 

on BBB

2 years ago

In Texarkana Sams there is no unsweet tea but 3 kinds of sweet tea. Sam's makes money off the obesity epidemic and is contributing to it by this type of behavior. Even Walmart had only a single 4-pack of unsweet tea and it cost more than sweet tea. I feel the FDA or AG should look into this. 

Pamela W 

on BBB

2 years ago

On 7/2/23, I placed an online order on the SAM'S Club website for pickup between 1pm-2pm on 7/4/23. The items were shown available for pickup and my order was processed and confirmed. I found my order was cancelled on 7/4/23 on the date of pick up with no explanation. On 7/2/23 I visited the store to place a catering order for 40 pinwheel sandwiches to pick up on 7/4/23 between 1-2pm for a party that evening. Someone in that department took the order under the name ***** W, along with his contact number. When I went to pick ... read more

Gabrielle B 

on BBB

2 years ago

My family and I shop here regularly. The employees are super friendly and it’s nice to see their familiar faces and kind smiles each time we go in. Unfortunately, no matter how much of a regular customer I am, today I realized I’m not a “valued” customer. I’m just another dollar. I purchased over $200 in groceries for my family. It was super hot outside and in my rush to get the groceries into my car, I forgot to place a package of toilet paper into my trunk. When I got home I realized it so I returned to the store. Unfortun... read more

Kisha J 

on BBB

2 years ago

Hello I went to Sam’s Club on 6/29/23 to place a cupcake order. The young lady went to the back to get someone to help me. The person that worked in the bakery, instead of getting my order, she walked past me and went on break. The young lady said “did she not get your order” I told her no. She said well she’s the only one we have no one else. I went to a manager and asked “if you only have one employee in the bakery and they have to go on break, is there not someone else that knows how to do their job?” She said yes the man... read more