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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Some of the items were correctly delivered to my address, but many of them were delivered to the wrong address. The pictures from FedEx delivery are not of my home and I do not have a gated fence as one of the notes on the delivery tracking states. I have diligently followed the steps recommended by your representatives during my interactions with them, and I have been patient and understanding throughout the process. However, the lack of communication and failure to provide a resolution has caused significant inconvenience ... read more
Business response:
Thank you for letting us know. We will have an assocate reach out.
I bought a Sam's Plus Card due to being an hour away from Sam's. The last three times I have placed an order the order has been cancelled or delayed by weeks and sometimes never getting the order at all. I have called and made complaints and was sent coupons and that's it. This is just ridiculous that a company this big runs like this and treats it customers so poorly.
Business response:
We are terribly sorry to hear about your experience and will be reaching out via email. Thank you
I bought a Sam's Plus Card due to being an hour away from Sam's. The last three times I have placed an order the order has been cancelled or delayed by weeks and sometimes never getting the order at all. I have called and made complaints and was sent coupons and that's it. This is just ridiculous that a company this big runs like this and treats it customers so poorly.
Business response:
We are terribly sorry to hear about your experience and will be reaching out via email. Thank you
I bought a Sam's Plus Card due to being an hour away from Sam's. The last three times I have placed an order the order has been cancelled or delayed by weeks and sometimes never getting the order at all. I have called and made complaints and was sent coupons and that's it. This is just ridiculous that a company this big runs like this and treats it customers so poorly.
Business response:
We are terribly sorry to hear about your experience and will be reaching out via email. Thank you
I bought a Sam's Plus Card due to being an hour away from Sam's. The last three times I have placed an order the order has been cancelled or delayed by weeks and sometimes never getting the order at all. I have called and made complaints and was sent coupons and that's it. This is just ridiculous that a company this big runs like this and treats it customers so poorly.
Business response:
We are terribly sorry to hear about your experience and will be reaching out via email. Thank you
I bought a Sam's Plus Card due to being an hour away from Sam's. The last three times I have placed an order the order has been cancelled or delayed by weeks and sometimes never getting the order at all. I have called and made complaints and was sent coupons and that's it. This is just ridiculous that a company this big runs like this and treats it customers so poorly.
Business response:
We are terribly sorry to hear about your experience and will be reaching out via email. Thank you
I bought a Sam's Plus Card due to being an hour away from Sam's. The last three times I have placed an order the order has been cancelled or delayed by weeks and sometimes never getting the order at all. I have called and made complaints and was sent coupons and that's it. This is just ridiculous that a company this big runs like this and treats it customers so poorly.
Business response:
We are terribly sorry to hear about your experience and will be reaching out via email. Thank you
Terrible service at the Bluffton SC Sams Club Store. There were two checkouts with live people and several self service checkout with no one attending to issues customers had. After waiting 5 minutes we spotted a live body, her name tag said her name was B******......when I approached her the back of her shirt said "Happy to Help" ......I told her of the problem we had she barked back she had others to attend to......after waiting another 5 minutes B****** finally returned and when I approached her with our issue she again s... read more
Business response:
Thank you for providing feedback. We have contacted the member and the club to find a resolution.
Terrible service at the Bluffton SC Sams Club Store. There were two checkouts with live people and several self service checkout with no one attending to issues customers had. After waiting 5 minutes we spotted a live body, her name tag said her name was B******......when I approached her the back of her shirt said "Happy to Help" ......I told her of the problem we had she barked back she had others to attend to......after waiting another 5 minutes B****** finally returned and when I approached her with our issue she again s... read more
Business response:
Thank you for providing feedback. We have contacted the member and the club to find a resolution.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,883 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 6:00 p.m.
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