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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a Samsung 55" QLED TV online with a total of $930 using a debit card. I never received a confirmation email nor a tracking number. They lost the order and will not cancel the order. That is a pending charge. I can not get thru to a CSR rep by phone. Each time I call there is a hour hold wait time. The foreign CSR that finally answers broken English is so bad I can't understand them. Three days later and no order or tracking number but still a pending charge of $930. I will be cancelling my VIP account and will bo... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Robert ******** we were able to verify the item did experience a system issue that caused order confirmation and shipment to be delayed. Upon request, we were able to cancel the order for Mr. Kidwell as well as ensure the authorized funds were released. In addition we issued a gift card as compensation for all the inconveniences they experienced with this ... read more
I will never order tires from Sam's in Fairlawn again. I order a set of tires on 11-04. They said 3 to 5 days delivery. I also purchased the install package. After 7 days and no call or emails I decided to reach out to them. Called multiple times to tire department and was disconnected both times. Called customer service with no help. Was told only 1 person was working and they were busy so call back later. So I logged in account and chatted, no help. So on 11-29 I had enough and called Katz tires. Ordered the same tires tha... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to get in contact with the member and extend the membership a year free for the inconvenience. AÂgood contact number was provided in case of anymore questions or concerns. We do apologize. Thank you, Kelsey.Â
I have been purchasing gas here for 2 months and my car began to stall out HORRIBLY. I called customer service and they BRUSHED ME OFF! Saying I can cancel my membership if I'm that upset about it. Terrible company, terrible service, will not return.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have tried to reach Danielle regarding her experience to see if we can resolve this issue but have received no response. At this time we will consider this matter to be resolved unless we receive additional feedback. Thank you, Samantha
Very bad costumer service. After being a member with sams club for 25 years I have never been so ashamed at this special location. The employee (Kristi) was super rude since the beginning of my transaction. She whispered to a co worker we make her job harder by doing 2 separate transactions. She offended my mother for not speaking English. She started being super rude. I couldn't believe sams club hired her. If she doesn't like her job she should be fired. I will never come back to here after the way she discriminated my mot... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. I was able to call and speak with the member and discuss the experience. We were able to document this, and send it over to upper management at the club for internal review. We do apologize for the inconvenience. Thank you, Tashyra.
I attempted to return several sets of Member's Mark Flannel Sheet Set (Assorted Sizes and Colors). I placed the order online on Nov 14, 2021, and received them days later. I contacted customer service to see if there are limitations to what can be returned since we're still dealing with Covid-19. Hector (Nov 20), Kenny (Nov 22), Danicca (Nov 25) Ivis (Nov 27), Rebecca (Nov 30), and Ricky-#VN52UEX (Dec 1) told me that I can take the items to my local store for return. Apparently, Hector began the return online as I was unawar... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We apologize for the inconvenience and miscommunication and have reached out to help get the return and refund processed. Emma
I've been trying to schedule an appointment for my car for 45 minutes now but nobody is answering the phone (both customer service & the tire/battery dept). I even spoke with the manager. When you walk in they won't service your vehicle because you don't have an appointment.
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to our member and offer further assistance. We were also able to ensure that this was reviewed by upper management.ÂWe do apologize for the inconvenience. Thank you, Tashyra.
I have been a member of Sam's club on and off for decades but never again! I signed up last year and they invited me to have a friend join for free. At some point my friend was offered an upgrade to business membership for $14.00 for the remainder of the year. I seriously used the membership one time and was not going to renew. I kept receiving offers to use curbside and get $20.00 off so I gave it a try. It was unsuccessful because I couldn't get blueberries and a few items I wanted so I went inside and sacrificed the promo... read more
Business response:
At Sam's we strive to exceed our members expectations. We are sorry to hear about your concerns regardingÂthe unintentional renewal of your membership.ÂWe are also sorry to hear that you are no longer a member with us. Our goal is to make sure all of our members have a wonderful experience. Thanks, Victor.Â
Bought a vacuum cleaner on 11/5/21. A co worker informed me that it was advertised to go on sale 11/25-11/28 for $80 off, so I decided to return it and go back when it was on sale. When I got to the front door, with the product in the cart, long story short, the greeter told me, without me even asking, "You should hold on to the product and just come back during the sale date and they will do a price adjustment." And so I took the vacuum cleaner home again. A couple of days ago, I called customer service, explained what wa... read more
Business response:
At Sam's Club we strive to provide excellent service and experiences to our members. Our member, Susan, was put through excessive trouble just to get the right information and that is not an experience we want for our members. As such, this member and I have come to a resolution that they are satisfied with. Thank you!
Sam's Club sent a sale flyer ....sales for different dates. An item I wanted was pictured & listed with the Black Friday specials. I could not find the item online or in the nearest store, so made a special trip to the nearest town with a store. Come to find out, after much research, the pic & ad was located at the back of the flyer in the Black Friday section with very fine print stating a different type sale with no dates. Management would not make any exception, even after stating this had been brought to their attentio... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Ms. ******* by phone or email we were unable to speak with her. We were able to verify that the item in question is currently available for purchase at a discounted value. We also have offered compensation via gift card due to the poor experience. If Ms. ******* reaches back out we are happy to assist her. We look forward to a continued relationship with him. Happy to help, ... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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