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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a Smart 43 inch TV from Sam's club. It was ordered on 11/8/2021. When I did not get a confirmation for when it would be delivered, I went on their to check on the order and was told it was stuck in the order process. Rosa told me it will be escalated to their back office and would hear from them within 72 hours. I called back and ended up with a supervisor Jorge He kept saying that 3-5 for resolution but was vague on what that meant. I asked what does it mean? Doe it mean when the order will complete its processing... read more
Business response:
At Sams Club, we want to provide excellent experiences for our members, and this experience is not in line with our goals. Ive spoken to Kathleen, and she has informed me of the situation. She and I together put together a solution that she is satisfied with. Personally, I will be watching this replacement order until it arrives, complete and free of damage, at our member's home.
My wife went to the Sam's club in Elmsford, NY 10523 for the refund of a $9 value item, which was mischarged two weeks ago. At first, one customer service staff complained that we should come back early, a customer should not wait for two weeks for refund...... Then, this person said that they have 7 day policy and is not able to do refund after 7 days. My wife explained that we called the customer service with the number in the receipt and the customer service center said we can come back any time. Then, this staff said my ... read more
I bought a office chair that I paid $190 from Sams Club Online. They sent a used chair, and I requested return. They picked up. And 2 weeks later, the chair returned to me again because of the bad barcode. I spent two hours two explain the situation and telling my frustration to the customer center. They are wasting my time and they still do not refund my money back!!! I am very disappointed how customer service handled my problem... Sams wasted my 3 hours in returning the used item and they still do not refund my money back... read more
Business response:
At Sam's we strive to exceed our members expectations. We spoke with Mr. ***** and the chair has been returned. We also sent a gift card for the inconvenience.Â
Been a member for 8 years, always just the $45/month regular membership. Went into the store in a few weeks ago to buy a few things, and left. Got an email yesterday saying "we've auto renewed your membership!" And when I open the email, I see the charge is for 100 dollars. So not only was I randomly signed up for this auto-renewal, but my membership was upgraded to plus. The only thing I can think could possibly happen is this was due to a popup on the self-checkout screen that I either missed completely or accidentally con... read more
Business response:
At Sam's we strive to exceed members expectations. From the records it appears the membership tier was converted on 9-3-2021, if this was not intentional we do apologize and sorry the hear that you are no longer a member. If you ever decide to be a member in the future we will be happy to assist further. Thanks, Victor
No one answers the customer service line at the Arvada, CO location and the place looks like it's always been picked through. I have tried at least 5 times and the phone just rings and rings. What a joke. I will NOT be renewing my membership and go back to Costco where their service is amazing.
Business response:
At Sam's we strive to exceed members expectations. We are working hard to fill jobÂrolesÂand positions at the club that should help in this area.
I bought Members Mark Baby Wipes from Sams Club, used it to clean my son and he got an allergic reaction to whatever ingredients they used. I bought it because it says purified filtered water. My son's private part got inflammed and swollen after I wipe him with their product. I went to the store and showed their office manager the photo. I was given $10 for the inconvenience that my son's health and safety was put to risk as a result of using their product. My son was in pain as a result of scratches and wound from scratchi... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to reach out to the member. Our Walmart Claims Services has been contacted for resolution. Member has a direct line should any more questions or concerns arrive. We do apologize. Thank you, Kelsey.Â
About two years ago my wife and I joined Sam's Club, after her mom being a member for over 25 years. At the end of our first year our secondary payment card was charged for renewal without warning. I just figured that was most likely my fault, and that I didn't read the fine print correctly. A couple of days ago the membership renewed again, but this time they charged BOTH of the cards on file without warning. So, not only did they not ask (a friendly reminder would've been nice, at the very least), but for some unknown reas... read more
Business response:
At Sam's we strive to exceed our members expectations. We have spoken with Chelsea and taken care of her concerns. Thanks, Victor
Sam's Club's credit card payment system double collected a payment in full. They took an extra $660 and would not reverse the extra payment. They kept the credit on the card and refused to return my money even though I had a Zero balance for 2 weeks. Wouldn't give any type of compensation for their mistake. They didn't care if I needed the money to pay other bills. Very unprofessional! Gaining interest on other peoples money!
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member who advised that this issue has been resolved. We do apologize for the inconvenience. Thank you, Tashyra.
Don't purchase phones at kiosk at Sam's Club on Fry Rd. in Katy,TX. Sams Club allows this 3rd party Smart Circle Retail to sell At&T, Verizon ect. cell phones. It's all a scam they say cause were members we get special rates all lies and you have to pay the taxes to these phones. I paid $189.75 in July 2021 but as soon as I found out it was a scam ,Sent phones back for refund. To this day they will not refund me. Sams and Smart circle retail took the money and will not take responsibility to pay my money back. Sams is aware ... read more
Business response:
At Sam's we strive to exceed members expectations.ÂPer AT&T, their finance team redirected the customer to her credit card company as on their end, they show no charges to reverse or refund. Thanks, Victor
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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