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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had my Sam's Club membership since 2009. My annual membership expires next week, so I went to the Sam's Club in Fort Smith, Arkansas on Saturday, 8/28/21 to renew my membership. I have always renewed my membership at the Member Services desk in previous years without any problem. Unfortunately, that did not happen on this visit. When I told the employee at the Member Services desk, a young female with long dark hair, that I wished to renew my membership, she asked me if I would be shopping that day. I planned to look ... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and address his concerns. Were were also able to extend the membership for the inconvenience. We do apologize. Thank you, **********
I needed a large Window Ac unit. I shopped around and ordered the GE 23500 Btu through my Sam's Club online. I looked for a shipping option to pick up instore even though it was free shipping (plus membership). There is no option to ship and pick up instore, so FedEx had to deliver to my house. During the shipping process I received a notice my shipment had been delayed, because the label had been destroyed and needed to be reprinted. So I received the Ac unit, paid someone to install it. Worked great, for 3 days and starte... read more
Business response:
Hello, At Sam's we continually strive to exceed members expectations. Myself and the club manager were able to speak with the member and address her concerns. I have verified that her refund was processed correctly and Rebecca verified she has received it. We do apologize and want to thank you for being a valued Sam's Club member. Sam's Club Member Care
Historically good experiences but had an experience so terrible that I'm debating going to the news. We placed an order the day before for online pick up. They had a 10-11am slot. We didn't hear anything so went during our scheduled time. We were having issues with the sams club app so I tried calling. It rang 20 minutes non stop no answer, no option to leave a message. Finally our app worked. We checked in and were the only car. 15 minutes goes by and the employee helped 6 cars after us. I decided to go inside to ask for he... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Andrew ******** we were able to verify what happened within the club. We have now confirmed Andrew was able to speak with the Club Manager who offered compensation due to the poor experience. Andrew was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, ***** **
We tried to enter to buy some alcohol and even called beforehand to make sure that non members could enter and purchase alcohol and we were informed that we could. When we were at the door the lady rudely said no and that all items bought at Sam's could only be purchased by card holders. We asked her to ask her manager and she denied us stating that we could come in and that Sam's doesn't do that. We asked again for her to speak with her manager and she denied us with a rude sharp tone making us feel like criminals and we le... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the Jennifer Gonzalez, we were able to verify the experience Jennifer faced within the club. Since, the club manager has been informed of the information provided and addressed the issue at club level. Jennifer was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, ***** **
August 5, 2021, I applied for an annual 'membership plus card' (after a five-year membership lapse) at the Sam's Club on Forest Drive in Columbia, SC. All my personal information was obtained at the customer service desk and was entered into the computer. Afterwards, I paid the respective fees. On August 8, 2021, SOMEONE used my personal information (without my authorization) and submitted me for a Sam's Club "Credit Card". In my opinion, this was an unacceptable, alarming, and deeply concerning unethical business practic... read more
Business response:
At Sam's we continually strive to exceed members expectations. The member was able to speak with a representative from the consumer affairs department. The process has begun to reverse the inquiry with Transunion after determining the application was invalid. We will also follow up for completion. In addition, we were able to extend the membership a year free as compensation. We do apologize for the inconvenience. Kellie was happy to hear from us and we look forward to a continued relationship with them. Thank you, ***** ... read more
I received an email from Sam club are saying about $50 e-gift card reward on July XX XXXX. $20 for online order, $20 for pick up and $10 for scan and go. I even confirmed with Sam club online agent and their Instagram before process and place my order on Samclub.com. Both of them even told me don't worry, I will receive my $50 e-gift for sure after 3 weeks. But now, it's already been 4 weeks I only received $30 and I still missing the $20 that Sam club Promised me from the email, online agent and their Instagram! This is abs... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to get an egift issued plus compensation and inform the member. We do apologize for the inconvenience. Thank you, Kelsey.Â
I requested that my cars be cancelled and refunded the same day I bought it (you can't see what they have without signing up). I asked by phone,through the website,and through PM back and forth. Still not refunded and now they had someone call me asking for my info over the phone to cancel. **** Just give me my money back.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After attempting to reach Mr. Olson by phone or email we were unable to speak with him. If Mr. Olson reaches back out we are happy to assist him. We look forward to a continued relationship with him. Happy to help, ***** **
Well my husband had a bad Experience at Sam's Club. He called the office and talk to a manager that was very kind and sweet and polite and the the problem was resolved so we are both happy
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After seeing the review we would like to thank member Lillian ****** for her feedback as well as being a valued Sams Club member. Happy to help, ***** **
The Tire and Battery Center is extremely poorly managed. The employees are very unprofessional. They treat customers with disrespect. They think that they are doing you a favor by just talking to you. My experience with them has been terrible. The manager and technicians often chat and joke with each other for long periods of time while ignoring customers are waiting for service. These managers need to be fired and a new team is hired. I will be glad to explain the details of my complaints with a Area Manager since store man... read more
Business response:
At Sam's Club, we strive to provide an excellent experience for our members, in all departments and aspects of their visits, whether that be inside a physical club, curbside, or online. I would be happy to facilitate getting this most recent experience at one of our Tire and Battery Centers addressed and corrected. However, I am unable to locate a membership profile with the information provided. Would you please contact 1-888-746-7726 so that we can properly address the club.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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