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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ok so I selected the online car buying program from Sams club. It said that the full purchase would be contactless which was great for taking care of it during my busy schedule. The first thing I received was a bunch of emails from VROOM to call them for more details. I can do this at a local dealership but when I went to go file the complaint on false advertising the VROOM business had an F rating on BBB and had the license pulled in Janurary of '21. Why is Sams club still doing business with them? Also when I go to contact... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We are reaching out to our partner to help address this issue for Mr. ***** and hope to resolve as quickly as possible.
I have ordered 3 matrrss of Serta from **** **** on May 15 and still now no update on the delivery date everyday I need to call them and thy are saying it is in production till today , waiting ok I can understand but the business should consider and tell a proper answer Atleast they don't know when it will be delivered or when it can reach I am completely stressed depressed by calling them daily to understand the status and nothing happened so far ... anywhere I can get any help to get my order
Business response:
At Sam's we continually strive to exceed members expectations. We were able speak to member and Serta. Items have been shipped and member was issued an egift for the inconvenience. We do apologize. Thank you, *******
Never, ever order large items online!! I am a second generation Sam's Club member and I have had nothing but horrible experiences ordering furniture online from Sam's. The first time we ordered a couch we took time off three different times waiting for the scheduled delivery and it never did show up - we had to cancel the order. This was pre-Covid so they can't use that excuse. Recently, we ordered a new mattress as I wanted to give them the benefit of the doubt. Took the day off waiting for the delivery and once again - it ... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to speak with member and extend membership for inconvenience. This experience has been documented in which upper management does review these to make necessary changes. We do apologize for the inconvenience. Thank you, *********
i have had a credit card with Sam's club for 2 years...NEVER once used it...was for emergencies only. Any time something popped up on the screen while i was there i always hit NO. today i found out that my card was used without my permission and was charged ready to get late fees. when i told them i did not permit that use of my card was told that was a CLUB issue not theirs, called the CLUB was told it was put on AUTO RENEW by my choosing ...long story short been with Sam's club on 8 years plus and they just lost me as a cu... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to speak with member on this issue. We have renewed membership a year for free for inconvenience. In addition, we will be documenting and gathering information to see who the member spoke to previously. We do apologize for this inconvenience and hope for better experiences in the future. Thank you, *******
Shame on Sam's Club for using Go Configure to help customers build their furniture that they buy from Sam's Club. I purchased a $1,700 dollar gazebo over a month 1/2 ago and paid a ADDITIONAL $600 dollars with Go Configure to have them build the gazebo so I could have peace of mind being a full-time worker. They scheduled the build 3 weeks away with the window of 12pm - 4pm. I requested off work to be there and when the day came, at 6PM I got a call from the contractor that they can't make it. . .I was rescheduled for the... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to reach out to the member and Go Configure. Member was provided aÂfull refund for service and has contact info if any additional assistance is needed. We do apologize for the inconvenience. Thank you, *********
I bought new tires from Sam's because they had a good offer and we had a membership for the past 6 years. 2 1/2 weeks later my tire was vibrating so I took it in to a mechanic and he said it was so loose it could have fallen off at any time while driving. Sam's club manager said the video looked perfect and said they were not responsible for any problems. Then I find out the same wheel has more problems because it had been loose. Again, not even a discussion about the issue with management. Now I'm out $550 in repairs after ... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to make multiple attempts to reach member by phone and email. We have not received a response. Member can follow up if additional assistance is needed. Thank you, *********
I ordered a ez pyramid canopy from sams club online. The canopy arrived damaged so I proceeded to return it to my local Sams Club in Port Charlotte. I received a return receipt with the information and the number of the card in which I would receive my refund. 2 weeks later I received no refund so I went back to sams club and spoke with 3 different employees, all 3 were very unhelpful. They all pointed the finger at the bank and said they did their job. So guess what? I went to my bank and it in fact WAS not my bank who drop... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We let Mr. ********* know that we are taking care of his refund, and also sending him a gift card for the inconvenience. Thanks, ******.
Very disappointed with Sam's Club. I placed an order online for pick up with the same 4 items that were considered an instant savings item. When I finalized the sale online for the items I was charged full price. So I went to live chat ********* )hoping to correct the charge. I was told by ******** to check with customer service at the store. I live 40 miles away. I arrived went to customer service. ***** in customer service who was superb explained that I needed to go to pickup get the 4 items I purchased online return them... read more
Business response:
Hi, Patricia. We're sorry to hear about your poor experience in trying to claim your instant savings. We have reached out to the club to discuss how this situation should have been handled. Please never hesitate to contact us with your concerns. We always value the opportunity to make the situation right!
I had the worst experience ever today June 12 2021 at 7:45 pm at Utica store. I been member for a long time at Sam's and loyal costumer. Today a bought my groceries and a margarita Bottle, orange flavor, that was supposed to be a gift for my friend. I paid and when I was walking out I realized that the bottle was cracked. I came back to return the bottle and when finally I was at costumer service desk the guy said you can't have money back, but you can get another bottle. I said ok. That's what I wanted. But... after 30 seco... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to reach the member via email and issue an egift for the overall inconvenience. The club manager was able to call the member. Member can feel free to reach back out at a suitable time. We do apologize for the overall experience. Thank you, *********
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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