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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BAIT SWITCH. found product online to buy, signed up membership, applied for credit, went to website to make purchase, item was put in the cart... and when I went to check out, ITEM WAS REMOVED FROM CART BECAUSE IT'S OUT OF STOCK... DECEPTIVE PRACTICES, BAIT/SWITCH.... Call it what you want, but I feel this is a tactic to get you to join and then NOT have products available that they advertise on their website. THIS SHOULD BE AGAINST THE LAW.... WASTED AN HOUR OF MY TIME TODAY CLOSING THE MEMBERSHIP AND CREDIT ACCOUNT THAT I ... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We do apologize for the inconvenience, should the member decide to continue shopping with us he has a direct contact to be assisted. Thank you, ********
I purchased a sofa with a 5 year Protection and Delivery plan at Sam's Club. Square Trade ( "an All state company" ) was scheduled to deliver on the second day after purchase. They failed to keep the appointment. I called three times during that week. Three deliveries were scheduled and all three times they did not show. After ten days I was told that Square Trade would not honor their service. I have always had good service at Sam's, but I do not recommend their Protection and Delivery. I ended up having to find another com... read more
About two months ago I purchased a couch from samsclub.com, the couch was to be delivered to my home on 07/02/2021. The couch never arrived so on 07/03, I called and cancelled the order because I wanted to have the couch for 4th of July and when I spoke to the representative on 07/03 he said they didn't know where the couch was. On July 5th my credit card was charged for the couch that was never delivered till this day. When I spoke to the representative on 07/03 he said the charge would possible hit my card and that they wo... read more
Business response:
At Sam's Club we strive to exceed our members expectations. We spoke with Ms. ******** and she confirmed that she has since receivedÂthe refund. Thanks, ******.
I had bought 1 tire at Sams on Lakeline in Austin. I tried 3 days to get it installed. Three days I was told there was no techs that showed up to work to put tires on. They had staffed the bay with checkers who you could tell had no real ability to operate the equipment. I bought my tire outright and went to a Sams in another suburb. I had my receipt and the sticker on the tire from the first sams with the appt details. The attendant there at the 2nd sams in Round Rock said we have an appt in 3 days. Keep in mind i had a nai... read more
Business response:
At Sam's we strive to exceed members expectations. We communicated with Mr. Chapa and let him know we appreciated his feedback. TheÂstaffing issues at the club areÂbeing looked into. Thanks, ******.
Horrible experience with an online order for a King Mattress. Customer service representatives are not helpful at all and are the worst. I called twice since I never got a tracking number and they just didn't care to look into it and said they would follow up and never did. The mattress was supposed to arrive on August 12 and it is now August 14 and I am without a mattress. I got a notice from a corporate representative who is nice but didn't give me a useful solution and still I am without a mattress. This is highly unaccep... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We had communicated to the ****** on 8/5 that a new order will need to be placed as there was a payment error on the original order. We are happy to assist in tracking and confirmation of receipt once a new order has been placed. Thank you, ********
Sams club is going against consumer laws when they take my money and then put chips and snack cakes in boxes with 2 cases of canned goods. I get destroyed merch every time. Ive fought with them over a year and they still owe me money or product. They are liars and con artist and by consumer laws you take my money you have to provide me the product thats usable, edible and now ship it where its damaged its totally Sams doing it because carriers dont come pack my order. Im about to sue them for all of it due to them keeping my... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We have contacted Mrs. Tippie and are providing her with refunds for her damaged orders and making sure the shipping feedback is appropriately addressed by our shipping team. Thank you, ********
I have pictures of SAMS club and the way they pack my items. They steal my money and never replace or refund me for damaged busted open merc. I have pictures too. Im done giving this company my money after almost 15 years. If I could attach pics I would but there is no where to provide them
Business response:
At Sam's we strive to exceed our members expectations. We spoke with Ms. ****** and were able to take care of her concerns. Thanks, ******
WARNING!! Never deal with the Ormond Florida tire center. Rude, and incompetent service people.
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe were able to speak with member and get this over to the local club manager. For the inconvenience, we were also able to extend the membership a year for free. We do apologize. Thank you, *********
I've experienced perhaps the worst customer ******* in my 40 years on this earth dealing with Sams Club over what should have been a simple refund. Here is my saga in chronological order: June 11: Ordered 15 Duck Brand Moving Blankets, total cost $139.28. June 12: Order shipped in two separate FedEx shipments, one weighing 4.2 lbs and one weighing 52.9 lbs. June 18: Received the shipment weighing 4.2 lbs, which turned out to be a large box of greeting cards, which I didn't order. June 22: Contacted Sams custome... read more
Business response:
ATÂSam's Club we continually strive to exceed members expectations. We were able to speak with our member on 8/10 and refund the member via e- gift card. We do apologize for the inconvenience. Thank you *********
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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