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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I shopped Sam's Club in South Sacramento (manager Corey ****** on 08/08/2021 I am sorry I did get names of the sales associates but I just wanted to say i asked for and received assistance from 5 employees. Every one was helpful, courteous, friendly and attentive to my needs. I was helped by an Asian American woman in clothing to request help in lifting heavy pet food bags into my cart.. i was helped by a White American man in pet foods lifting heavy pet food bags into my cart. i was helped by a Black American woman at check... read more
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe are so glad that the ****** had a great experience. We were able to get this over to the club manager to keep up the great work. Thank you, *********
I have been an Amazon customer for a long time and finally decided to join Sam's Club. To my horror, my first order indicated that it would be 24-72 hours to ship! I called them after the third day and they said they would escalate it and it would take 48 hours to hear back! Unbelievable! What kind of operation lets it sit in the system? The customer service rep said there was a delay but she could not tell me why! How in the world do they think they can complete when a local warehouse can get an order out in a day?
Business response:
At Sam's we continually strive to exceed members expectations. We were able to speak with the member and get the item delivered. Also, member was issued a credit for the inconvenience. We do apologize. Thank you, *********
I called to cancel my membership last month and was told I would receive a gift card via email for the amount of my canceled membership. I have yet to receive an email and have spoken to 3 individuals saying an email was sent. It has not! I've looked in my spam and junk folder but nothing. I even emailed them asking for help and it's the same story. Horrible customer service.
Business response:
At Sam's Club we continually strive to exceed members expectations. We have attempted to contact Mr. Cantrell to resolve this issue and have only received his voicemail system. We have confirmed the gift card in question was sent again on 8/3 to his gmail account. We apologize for any poor experiences with Sam's Club and hope Mr. Cantrell considers returning in the future. Thank you, ********.
This review is for the manager at the Concord CA club. This was my second time returning something and each time, they take forever to assist with a return. They should have more people at ****** *******. This manager was taking up two register to help two guests who were together when she should of used one register! Not once did SHE apologize nor say "We'll be right with you". Also one of the employee there is so slow and always strikes up a conversation for the longest to avoid the next customer. So tired of member servic... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to reach out to the member and get this escalated to the the club manager. Per the club manager, this issue has been resolved. We do apologize for the inconvenience. Thank you, Kelsey.Â
Sams club is not worth being a Plus Member, items cost more if you ship them, even though they say free shipping, no more early hours for plus members, for 100 dollars cost not worth it
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and extend his membership and issue an e-gift card for the inconvenience, we do apologize. Thank you, ********
For the last 2-3 months, everytime I get gas at Sam's Club I always stop the pump on a even dollar amount. By the time I return the handle to the pump, my final sale changes by $0.01 more. I did a chat with customer service and they said i needed to call the store and report it. No, that's not my job, that it yours!. Now I ask you how many customers have they done this to? Also, it didnt matter what pump i used, it happened on each of them I did use!
Business response:
At Sam's Club, we strive to exceed our members expectations, and provide a membership experience that is exceptional reflective of the member's value to us. Ive spoken with Jean, and apologized that her feedback was met with a re-direct, instead of empathy and understanding. As a thank you for her feedback, I have extended the membership for one year. Thank you, Jean, so much for making this a priority. And, for being the best part of Sam'sÂClub!
I frequently shop at sams club and I visited the store to buy some water. I paid with my EBT and I was charged CRV. Please help as with other stores like food for less I don't pay CRV with my EBT card. Please help and advise. Thank you. ***** Hernández
We purchased a pergola in April, 2021, at Sam's Club in Albuquerque and we paid for pickup, delivery and setup. That all went fine. Six weeks later the pergola began to crack and peal. Sam's club happily agreed to refund the purchase price. But then we had to deal with the pickup, delivery and setup company, which was a major struggle. Victoria ******** Supervisor, really went to bat for us. She made all the calls to GoConfigure, the installation company and got everything taken care of our for us. She really went above and ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the associate Victoria, we were able to verify the item did experience an issue that caused a poor experience for member Geraldine Borlin. In addition we appreciate Geraldine's feedback as it has been provided to Victoria's superiors. We look forward to a continued relationship with Geraldine. Happy to help, ***** **
SAMS CLUB PHOTO IS A JOKE! NO ONE SEEMS TO KNOW WHY THE STORE CAN'T HELP YOU WITH REFUNDS. NO ONE SEEMS TO KNOW IF THERE IS A PHONE NUMBER TO THIS DEPT. IS THIS REAL OR JUST A FACADE FOR SAM'S CLUB! I WILL NOT BE DOING BUSINESS WITH THE PHOTO DEPT AGAIN!!! THEY ARE PHONEY!
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Iris ******** we were able to verify the item did experience an issue that led to poor quality photo prints. In addition we refunded the full costs of the order as well as an additional order as compensation for all the inconveniences they experienced with this order. We also addressed additional website concerns Iris mentioned. Iris was pleased to hear fr... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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