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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Denver co club on 35th and others are false advertising their curbside pickup when placing order online tot always says today, whatever day it happens. For instance today at 10:00 am this morning I place an order. Tells me at start out can pickup today. However at check out it lets me select today. But tells me once I select it that it's not available. I go back and it shows available. Wind let me select. I delete my entire order and logout and back in. Saha play your order, pickup today! Your advertising. I try and C... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. Same-day orders must be placed by 3pm local time and contain a maximum of 9 unique items. If the order contains more than 9 unique items, the member will be given the option to pick up the next day. If there are same-day slots available, membersÂwill be able to see them during checkout, mobile web and the Sam's Club app. If no slots are available for the same day, members will be shown the next available time slots.
On May 12, 2021, I went to the Chattanooga Sam's Club for some gas. I notice that parts of gas station entrance were blocked and that there were two employees, female and male, standing towards one of the entrances. I proceeded towards that area, just minding my business not really knowing what was going on. I drove past the two employees, to which the female employee yelled something to the effect of "we told you to freaking stop", although she used a more vulgar word than freaking. I didn't know I was supposed to stop nor ... read more
Business response:
We apologize for your recent experience and will reach out to the club on this. Thank you for taking the time to bring this to ur attention.
I made 2 returns on 04/24/2021 to Grapevine club one is for store purchased item (which I received the refund promptly) and the other is for online purchased items (still has no refund)! 04/29 Chat with **** She said my refund was not processed and she will finalize the refund. I should receive a confirmation email from her within 48 hours. 05/01 Chat with ***** Not receiving any confirmation email from **** so chat again to verify the refund. Venus confirmed the refund was finalized on 4/29. What happened to the pro... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to reach out to the member and request egift be sent as refund and compensation for inconvenience. We do apologize for this. Thank you, *******
I had the most ridiculous experience through Sam's Club chat. I first contacted them on 4/27/21 because I was supposed to receive a $45 gift card through a promo with my membership. The rep gave me a code to give the agent in the store who was supposed to then issue the gift card. The code didn't work and I was told it only came up for me to purchase another membership. 4/28/21 I went through the chat feature again and explained the issue. I was then told that I would receive an electronic gift card. This never happened e... read more
Business response:
At Sam's we continually strive to exceed members expectations. We do apologize for the inconvenience. We have tried calling member, but will continue trying to reach out to speak on this experience. We believe that bringing this to our attention will make future experiences better. Thank you, Kelsey.
I purchased a gazebo from Sam's Club here in Aurora Co.80016 & went with the company that they use for delivery and installation. The company, Go Configure....has the worst customer service i have ever experienced !! They require the customer to pay for their service in advance $499 and then it's **** near impossible to get the service scheduled! Each time you call, you're put on hold for a minimum of 15 mins just to be told that the technician will reach out to you. After 3 weeks of the same i finally cancelled my service ... read more
Business response:
At Sam's we continually strive to exceed members expectations. We were able to reach out to member and apologize for inconvenience. We were also able to extend membership for this experience. Member can reach out directly if he would like to pursue this option. Thank you, Kelsey
I ordered an refrigerator and the delivery was supposed to be on 3rd May 2021. I got call that they can deliver and do installation on 5th May 2021. I said ok for that. Now they dropped the refrigerator on my driveway by blocking my garage. It is unacceptable that they have dropped the refrigerator on my driveway and not even informing me while I was waiting inside home for the delivery and installation. Again It is unacceptable to drop a refrigerator in front of my driveway by blocking my car to take out. If I have any emer... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We spoke with Ms. ****** after following up with the carrier. AÂpick up has beenÂscheduled for the item. Thanks
My Sams club membership is set to auto renew. I downgraded from a plus membership back in 2018. This year they upgraded my membership to a plus and charged my card $100. Then when I filed an online complaint they gave me a number to call because they wanted to make sure I really wanted to downgrade. So I called the number, after being on hold and talking to someone for 20 minutes, he told me he couldn't help me and gave me an incident number and said someone would be in contact with me in 24 hours. I don't have access to my ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member **** Linsenmeier, we were able to verify what happened with the membership renewal. We have now issued a refund for the member which will be received within 5-7 business days. We also issued compensation due to the complication faced. Kara was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to ... read more
I talked to over 10+ reps and 4 supervisors. been almost a month and still no update about my case because ORDER VERIFICATION doesn't want to contact me, ALMOST A MONTH! or maybe over a month already (It's just that LONG that I am exhausting of counting the time!) Sam's club OVT Kept canceling all my orders because they need to verify my info. If they really want to, just call me then, it's that easy. But what did they do? CANCELLED ALL MY ORDERS!! Without notifying me or giving me a call!. I wouldn't say you guys got terrib... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to speak with Ms. ******* and let her know that we have gotten with our order verification team, and she should not have issues going forward. Thanks, ******
Sam's club and other big stores are practicing something that to me is very offensive. Just before you leave the store you have to wait in line to have your receipt scanned and then the items you just payed for get scanned like you just stole them. I do not care about the excuses the stores will give like, "we just want to make sure you bought the right items" or "it's a store policy" or whatever. They should have cameras or start to lock every item they sell or whatever other measures they can think of to reduce the number ... read more
Business response:
At Sam's we continually strive to exceed members expectations. We have tried contacting the member several times. Member was provided information if he would like to reach out. We do apologize for the inconvenience. Thank you, *********
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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