Sam's Club

KS E 

on BBB

4 years ago

Stuck in the 50's with policies. We have been members since the mid 90's. Recently, I went in to renew our membership. I was denied the ability to change the membership type, however, they were willing to take my money if I left the membership type the same. I was told that I was not the owner on the account and that my HUSBAND needed to come in. HUH? I've never had this problem in the past, we have the same address, and I am the one that pays the bills and shops. SO, I talked to the manager and he apologized about the polic... read more

Lisa P 

on BBB

4 years ago

On December 4, 2020, I was double charged at Sam's Club. My credit card company fought the second charge, but Sam's Club kept insisting the second "charge", a carbon copy of the first, place just a minute after the first one, was valid, until eventually, my credit card company had to close the case. I cannot believe the unethical procedures of this store and this company...I will be cancelling my membership this week. 

Lisa P 

on BBB

4 years ago

This is an awful store. The last straw was Christmas 2020. I was there to buy a few items, went through the self checkout, and the screen froze up on me when put my credit card in. I could not get it unlocked and there was no employee around to help. So I went to a different station and checked out fine there. Come to find out i got charged twice. Disputed it through my credit card 3 times and each time Sam's Club said it was valid...that i made two identical purchases within two minutes of each other. Now it has been escala... read more

Uzoma and Benjamin O 

on BBB

4 years ago

We are long customers of Sam's club and have never been treated this poorly by any other company! Sam's club sent out a company to our home to deliver and install our TV and have yet to stand by its customer to ensure that we are not been taken advantage of. Nor the company they sent to our home to ensure good work quality and business ethics. Instead, we have had to deal with so many people in a bid to resolve this issue to no avail. Our issue is long standing and yet to be resolved even after multiple follow ups and c... read more

Kelly N 

on BBB

4 years ago

Sams is absolutely horrible and I'm thoroughly disgusted with their lack of negligence on handling my account that was hacked after they renewed my membership. They won't replace the money that was taken from me and I've called 4 times now. I keep getting the same response. Someone will be in touch with you within 24 hours. I've yet to hear anything from anyone after receiving case numbers and everything being documented. Just give me my money back, this is your problem, not mine. I have bills due out of this account and you... read more

Vincent N 

on BBB

4 years ago

Sad to say, a Sams' club staff namely "*****" took things in his own hands to upset a customer like me, in which, unbelievably, he scanned 4 items on all four products I had paid for (to check for unpaid items/larceny) by the exit, instead of maximum 3 items per visit based on Sam's Club procedure/system/regulation (according to 2 other staffs I clarified with later). And I stood there just to find "*****" scanned the next customer after me off the products he purchased just 3 times. Amid "*****" did not follow their wor... read more

A.H. 

on BBB

4 years ago

I am posting this complaint because at the age of 65 and the gas prices going up and being told one thing and Sam's club does another is not fair and well with me I have been trying to get chicken wings in a pack ,fresh ones and they keep telling me that restaurant owners are coming in and buying them out before the public can get to them and they will not let you put your name on it and I really don't think that's fair and I would appreciate it if somebody could get into quality Control Thanks, Jacksonville Florida 

ADRIAN A 

on BBB

4 years ago

club membership #X X X X X X X X X X X X X X X X X and unauthorized renewal and credit card charges sams ignore customers online acc option to not auto renew their acc and charge their credit card without their consent or knowledge Both my acc were set on my acc to not renew but both charged me $45 after membership expired without my consent.I closed my acc. Last year I called to cancel and I was promised I will be refunded and my Credit card charge will be reversed-it was not and I was forced to file charge dispute with my ... read more

Collin A. 

on BBB

4 years ago

There are too many fraud reviews on our account where the cards are arbitrarily shut down without notification. Then the verification process has gotten way too long. Wasted hrs. Don't use this bank or card.