Sam's Club

Samuel M 

on BBB

2 years ago

I filed a complaint because the auto center did a poor job changing my tires. The local store could do nothing to remedy the situation but after filing my complaint, I was contacted by a customer service rep Michael who showed the utmost level of professionalism and care. Because of this experience, I plan on continuing to use Sam’s knowing that people at the upper levels do have the customers best interest in mind. 

Michelle M 

on BBB

2 years ago

I have been trying to place an online order for a week now, It automatically gets canceled, with no explanation and support knows nothing..I cannot leave numbers on here so I have to XX them out, this is just a few that have been canceled. Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled and the chat and support phone # just keeps giving my canned answers, nobody has called as promised. Someone at this company should know wha... read more

Michelle M 

on BBB

2 years ago

I have been trying to place an online order for a week now, It automatically gets canceled, with no explanation and support knows nothing..I cannot leave numbers on here so I have to XX them out, this is just a few that have been canceled. Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled and the chat and support phone # just keeps giving my canned answers, nobody has called as promised. Someone at this company should know wha... read more

Michelle M 

on BBB

2 years ago

I have been trying to place an online order for a week now, It automatically gets canceled, with no explanation and support knows nothing..I cannot leave numbers on here so I have to XX them out, this is just a few that have been canceled. Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled and the chat and support phone # just keeps giving my canned answers, nobody has called as promised. Someone at this company should know wha... read more

Michelle M 

on BBB

2 years ago

I have been trying to place an online order for a week now, It automatically gets canceled, with no explanation and support knows nothing..I cannot leave numbers on here so I have to XX them out, this is just a few that have been canceled. Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled and the chat and support phone # just keeps giving my canned answers, nobody has called as promised. Someone at this company should know wha... read more

Michelle M 

on BBB

2 years ago

I have been trying to place an online order for a week now, It automatically gets canceled, with no explanation and support knows nothing..I cannot leave numbers on here so I have to XX them out, this is just a few that have been canceled. Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled and the chat and support phone # just keeps giving my canned answers, nobody has called as promised. Someone at this company should know wha... read more

Michelle M 

on BBB

2 years ago

I have been trying to place an online order for a week now, It automatically gets canceled, with no explanation and support knows nothing..I cannot leave numbers on here so I have to XX them out, this is just a few that have been canceled. Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled and the chat and support phone # just keeps giving my canned answers, nobody has called as promised. Someone at this company should know wha... read more

Melissa P 

on BBB

2 years ago

We spend so much money at sam's ordered a $600 tv 1st time using their delivery and what a nightmare no one is on the same page I spent hours of my time trying to figure out where the order was, they scheduled a delivery of a 4 hour time frame on a Saturday waited called to be told they are in the area couple hours later call again to be given another number to call for that number to be wrong given another number to be told the tv was never picked up to be delivered. Try getting a hold of customer service is another nightma... read more

Jonathan S 

on BBB

2 years ago

Would not recommend ordering large items from Sam's.com. I ordered a TV during black Friday, Nov 28, and it was scheduled to arrive on Dec 7. The tracking info appeared the next day on Nov 29. It was later set to arrive Dec 2 but never did and the next five days kept showing the same thing of "out for delivery expected to arrive Dec 2". I contacted FedEx on Dec 5 and Sam's. FedEx responded on Dec 7 stating the package was delivered Dec 3. Sam's stated that the package was delivered as well. Someone was home all day Dec 3 and... read more