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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently used the Sam's Club app to do a pick up order. I was charged for my items purchased plus another $60 dollars. I first assumed the $60 was a holding fee until after my purchase was completed. The $60 has not fallen off. I called Sam's customer service for assistance. They were unable to help. They stated their system did not show a $60 charge. So apparently their system is just able to charge whoever whenever without any record of it. I am having to dispute the charge with my bank. This is unacceptable!
Business response:
We did not locate any orders. This may have been a preauthorization for the order placed on 1/27/21 and typically drops off .
Recently, my wife has been calling Sam's customer service monthly to remove a $39.00, late payment charge from our Sam's MasterCard bill. Our bank statement shows the electronic payment in full has been made by our bank and accepted by Sam's, but not posted by Sam's: well before the payment due date. Normally, the representitive understands and agrees the problem is on Sam.s end and not our end and removes the late fee charge. My wife called again last week for the same reason and the Sam's representative was an oriental lad... read more
Business response:
We are so sorry about your experience. Synchrony Bank is the only one who can remove a late charge as we do not have any access to credit.
We purchased 3 recliners on nov 4 2020, took 1 home and 2d one was placed on back order for delivery. Today is Jan 18 2021 and we haven't r'cd the order yet. On Jan 4, 2021 the item was reordered and still hasn't been received. Supposedly the carrier lost the 1st one. I 'be spent at least 20 hrs on this issue with no end in sight. We've had 3 scheduled deliveries and 1 unverified delivery.
Business response:
We are sorry to hear about the delay. We were unable to locate and order by name, zip code or email.
I purchased a tv on 10/2020 and was supposed to get a $200 giftcard. The tv came damaged and I refused it. I ordered a replacement and asked if I would still get my $20 giftcard and they said yes. It is now 01/2021 and I contacted customer service. They told me my model of tv never had that promotion and they want me to give them a screenshot as proof. First of all, who takes a screenshot of purchases they made online? Then they told me I need to research it as I have no proof!! I definitely shopped around as I knew Best Buy... read more
My cc was paid on time yet they denied my card in store. I have a disabled child and spend over 15000 a year with Sam's Club. I'm switching to Costco.
Business response:
Please contact synchrony Bank.
Our business card with Sam's Club was stolen in Marietta Georgia. They know it was fraud, yet they never gave us our reward dollars back. We had over $170 stolen. We have been back and forth with them, mostly via email and they sent a final email saying the issue was solved because they hadn't heard from us. You can't call because they do they nothing either. So we have been emailing, they had heard from me. I have all the emails I sent them, yet they won't fix the issue. I guess when the Walmart Customer service is terrible... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member ***** ******* we were able to verify that the issue was resolved within her local club. ***** was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help, Chyla P.
Online order for tv is at a month and still haven't received it. It went from Texas to Tennessee over 3 weeks! Has switched shipping companies twice and have heard nothing. A friend ordered a tv from Walmart got it the next day. Ridiculous!
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the Member,Â**** ********, we were able to verify that the carrier had the incorrect phone number on file. The phone number has been updated in our system, and the carrier has scheduled the delivery for tomorrow.ÂIn addition Mrs.Â********Âhas been issued a partial refund for the inconveniences. SheÂwas pleased to hear from us and with our resolution, we look forward... read more
My experience at Sam's wholesale club I have to use one of them electric wheelchairs because I can't walk very far at a time when I was back near frozen food and I waited and waited cancel there like if wheelchair that I was in the battery went dead I was back at frozen food I've seen no employees and say that I tried calling into the store each department as well as customer service no one answered I finally tried calling the last department and that was so deli well they answered I told him what I needed somebody to bring ... read more
Business response:
We apologize for the experience, we have reached out to th enon-member in regards to this experience and contacted the club as well so that we can better service our members.
The Metairie location is very rude upon closing time. There is a lady that comes on the intercom 5 min. before closing warning everyone that they are closing in 5 min. and you must come to the front now to check out and security scan the area. Then repeats right before closing and at closing. I was looking at drinks when a lady yelled at me "excuse me! we are closed and you need to go to the front now." I didn't move right away and she repeated ma'am you need to go to the front now. So I had to go to the front right that sec... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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