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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sam's Club chatline and corporate office is extremely unprofessional. They don't care about the customer concerns. I filed a claim for a missing package no one ever got back with we me. Every time I reached out thru chat it was the same excuse someone will contact me. Someone by the name of Daniel even promised that I would hear from someone by the end of the business day and nothing!!!!!!! When I reached out again TODAY they tell me my case has been closed.
I purchased an outdoor grill since June/July the grill is not working properly and i have been contacting sam’s club since to pick it up. They will not pick it up and want me to drop it off and its over 500 pounds. It was ordered on line and delivered and i an unable to drop off a 500 pound grill to a location that is 45 minutes away. The grill was over $2000 and now i am stuck with it. I was told the only way to receive a refund us for me to take it back my self which i am unable too. They are refusing to pick it up.
I purchased an outdoor grill since June/July the grill is not working properly and i have been contacting sam’s club since to pick it up. They will not pick it up and want me to drop it off and its over 500 pounds. It was ordered on line and delivered and i an unable to drop off a 500 pound grill to a location that is 45 minutes away. The grill was over $2000 and now i am stuck with it. I was told the only way to receive a refund us for me to take it back my self which i am unable too. They are refusing to pick it up.
I purchased an outdoor grill since June/July the grill is not working properly and i have been contacting sam’s club since to pick it up. They will not pick it up and want me to drop it off and its over 500 pounds. It was ordered on line and delivered and i an unable to drop off a 500 pound grill to a location that is 45 minutes away. The grill was over $2000 and now i am stuck with it. I was told the only way to receive a refund us for me to take it back my self which i am unable too. They are refusing to pick it up.
I purchased an outdoor grill since June/July the grill is not working properly and i have been contacting sam’s club since to pick it up. They will not pick it up and want me to drop it off and its over 500 pounds. It was ordered on line and delivered and i an unable to drop off a 500 pound grill to a location that is 45 minutes away. The grill was over $2000 and now i am stuck with it. I was told the only way to receive a refund us for me to take it back my self which i am unable too. They are refusing to pick it up.
I purchased an outdoor grill since June/July the grill is not working properly and i have been contacting sam’s club since to pick it up. They will not pick it up and want me to drop it off and its over 500 pounds. It was ordered on line and delivered and i an unable to drop off a 500 pound grill to a location that is 45 minutes away. The grill was over $2000 and now i am stuck with it. I was told the only way to receive a refund us for me to take it back my self which i am unable too. They are refusing to pick it up.
I purchased an outdoor grill since June/July the grill is not working properly and i have been contacting sam’s club since to pick it up. They will not pick it up and want me to drop it off and its over 500 pounds. It was ordered on line and delivered and i an unable to drop off a 500 pound grill to a location that is 45 minutes away. The grill was over $2000 and now i am stuck with it. I was told the only way to receive a refund us for me to take it back my self which i am unable too. They are refusing to pick it up.
Don't fall into the trap of order e-gift cards for cheap through Sam's Club. I purchased 2 gift cards on 11/24 online. I have escalated 4 different times at this point with absolutely no help. I provided proof that I purchased the gift cards and when I inquired about why I received and email that stated ... "Your gift cards have been delivered", they stated that it was a "glitch". Finally got the email to get my gift card numbers, only to go to the link and get an error message. Tried it on 3 separate devices. The last time ... read more
Don't fall into the trap of order e-gift cards for cheap through Sam's Club. I purchased 2 gift cards on 11/24 online. I have escalated 4 different times at this point with absolutely no help. I provided proof that I purchased the gift cards and when I inquired about why I received and email that stated ... "Your gift cards have been delivered", they stated that it was a "glitch". Finally got the email to get my gift card numbers, only to go to the link and get an error message. Tried it on 3 separate devices. The last time ... read more
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,883 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 6:00 p.m.
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