Sam's Club

Pete B 

on BBB

4 years ago

Curbside pick-up service is terrible. Waited 30 minutes and finally cancelled the order. The app hasn't been functional both times we've attempted to use this service. No store employees check on customers in the parking slots. Had to go into the store both times to get someone to help. Fool me once, shame on you, fool me twice, shame on me. We won't be back a third time. 

Maria V 

on BBB

4 years ago

I am really frustrated with the Online order on a laptop that I have attempted to purchase twice now and where sams club cancelled both times for no reason! I have called at least 10 times in the last few days and have spoken to at least 8 customer service reps as well as 3 supervisors. All of them not understanding why my order was not verified and processed. They keep telling me they are going to send to the verification department and issuing too many reference numbers. All supervisors confirmed the issue was not my credi... read more

Tina C 

on BBB

4 years ago

I placed an order for curbside pickup and inadvertently scheduled it for the wrong day. I showed up a day early. When I realized the mistake I went inside to cancel the curbside order and just pick up the things I needed in the store. When I went to customer service, the rep was too busy talking to the security guard to notice someone in line so I waited several minutes. When she did call me over she rudely told me that customer service doesn't cancel those and that I needed to go to the pick up desk by the exit. I then went... read more

Gene S 

on BBB

4 years ago

What a joke customer service is was on line for over twenty minutes with someone who could not listen and was not very fluent in English. He could not help! I ask for a supervisor and after waiting for quite some time my call was routed to Fed Ex which had nothing to do with my call. I signed up for the Sam's Plus to get free shipping and until today that was the case. Today they want to charge $6.98 for shipping when in the past I have not paid shipping on same order. Buyer beware! 

Martin 

on BBB

4 years ago

The 1250 Airport Blvd Pensacola, FL 32504-8610 Has got to be the most poorly run Sams in the country or maybe this is just business as usual for all Sams locations. Today for the second time in 2 months a cashier charged my groceries to my Sams Credit Card. Both times I spent over one hour waiting for customer service to refund each item on my nearly 50 item grocery list to my Sams Card then another 30 minutes waiting for them to re-ring my entire basket of groceries. By the time I got home all my meat was hot and my frozen ... read more

Danny V 

on BBB

5 years ago

Should have learned lesson first time I ordered on-line from Sam's Club. They did not deliver as promised. Thought I would give them a second chance. Placed an order on-line again. Received and email that it had shipped. I then got an email that it was delivered and signed for. The problem was that it was delivered to an address in New York, but I live in Missouri. Contacted customer service several times and all I got was a run around. They have no idea if or when I will get my order. DO NOT order anything from Sam's Cub on... read more

Rania E 

on BBB

5 years ago

I recently bought on 7/6/20 a $961.93 Laptop computer from Sam's Club online. In the selling ad, they were offering a 2-year extended care pack warranty From HP. I registered my product at HP which was a Joke. Then looked at my warranty coverage and it showed no extended 2-year care pack. After talking 2 times to Hp CS reps via chat they wanted me to send them my Proof of Purchase receipt in an attachment, send it to them Via a revert us email???!! I tried forwarding to their email and also did it as a reply. Within minutes ... read more

Richard B 

on BBB

5 years ago

Using the Same club app, I placed an order for pickup. When I went to payI got the message" Sorry something went wrong, please try again later. Error code 521." And the app went back to the check-out screen. I tried to checkout again and it said " your cart is empty let's go shopping" I re-entered my order, paid with no problem and got a confirmation email. When I arrived at the store they said I had two orders. Checked my bank account and had been charged an extra $540.00. The girl at pickup said she didn't know what to do ... read more

Ronald L 

on BBB

5 years ago

Horrible Customer Service - Cancelled Membership! I have been purchasing expensive 6V Duracell batteries from this location in Surprise, AZ for many years for my remote off grid desert home. These batteries are for my solar system. I have spent tens of thousands of dollars with this location (many other products as well). I have never initiated a return with them. A month ago I purchased a battery for a fifth wheel RV. Immediately the battery failed and would not charge more than 10V. I checked the battery and it did not hav... read more