Sam's Club

Asgh M 

on BBB

5 years ago

I ordered two Laptop computers on May 17,2020 online. I received the items on May 21, 2020. I only opened one of the laptop the screen image wasn't good. So I returned both of the laptop on May 25,2020 through FedEx. I received an email the same day and my refund of $0 has been issued. I contacted the customer service and they assured me that as soon as the package is received at their facility the correct amount would be issued. The laptops have been received at Sam's Club facility On June 10, 2020. I have not received a re... read more

Tatyana R 

on BBB

5 years ago

Om May 19th I ordered Laminate Flooring 2pack and 66pack. I got 2pack first, but it was damaged. I checked their website if I can reorder it so I will have enough laminate to cover my rooms. But the item was out of stock. I called to Sams Customer Service, and they scheduled FedEx pickup for 2pk for return and 66pk were cancelled because it will not be enough. So on June 1st my order was cancelled, but on June 2nd I was charged full amount. Today is July 16th and I still din't get my refund for both items. I'm contacting Sam... read more

Casey F 

on BBB

5 years ago

I would not waste time placing orders online with Sam's club. I placed an order with three items. I received two of the three and then waited two days after the expected delivery date of the missing item. I then contacted Sams support via online chat. That is when they informed me that Sam held the third item to verify my address. Even though they sent the other two items just fine. I never received an email from Sam's or any form of communication to verify my address so my third item could ship. So I have received no contac... read more

Chad C 

on BBB

5 years ago

"What i ordered was supposed to be delivered in about 2 and 1/2 weeks guaranteed. That didn't happen finally got it a month later.I called customer service at least 1/2 dozen times to try and cancel order one person said i could then called back few days later and they said it wasn't cancelled that i couldn't cancel because it was in process. which was a lie because it was 2 weeks later that i finally received it. Your customer service sucks." This is the review i sent to sams club and they said they couldn't accept it becau... read more

Lukas R 

on BBB

5 years ago

I visited the Williamstown Sams Club today to try on a ring sizer at the jewelry section of the store. There are no other jewelers within my area to try on a ring sizer and that was my last resort since I was looking to buy a ring. The associate at the club refused to let me try on the ring, citing the pandemic. However you can still purchase jewelry from Sam's Club which makes absolutely no sense because why would you buy jewelry if you cant even try on a ring sizer to figure out the size you need to buy. Also why can't the... read more

Dakota P 

on BBB

5 years ago

I would not trust them at all with online orders OR RETURNS FOR ONLINE ORDERS (at least in the current state with the pandemic). If you make an online order you should expect that it will be late (or lost) and you will not be able to return it easily. All I want to do is return my item to the store in accordance with their return policy- but the store can't find the order because evidently something is still messed up on the back end. tl;dr: Sam's Club lost my order, I'm unable to cancel it, it mysteriously showed up with th... read more

Logan S 

on BBB

5 years ago

Online ordering is a scam. I placed an order online for an item ($281) and was charged immediately. Item was due to arrive in 5-7 business days. I called 10 business days later and was told I would be contacted within 5 business days by the "back office". I called back again and was connected with the item vendor who confirmed Sam's never even placed the order with them. It has now been one month since I ordered my item and more than two weeks since filing an incident with customer support and there is no item in process of ... read more

Angela C 

on BBB

5 years ago

Good luck calling customer service- no one can take care of anything without a supervisor- who they say is always busy. We ordered a tv costing almost $4k and that alone was a headache. Then they never credited our charge card for over $300 that they said they would because the prices dropped the next day. My husband has been on hold now for an hour and still can't speak to a supervisor. Customer service is sorely lacking and we will likely cancel our plus membership.