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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We ordered a mattress 3 MONTHS ago and we never received it due to a "vendor issue" so we tried to reorder it through customer service. We were charged and no mattress was received on the SECOND order either so we requested a refund. We have been given excuse after excuse by Sam's Club customer service and still no refund. We have filed a formal complaint with the Federal Trade Commission because they have left us no choice. My husband is currently unemployed due to the pandemic and I am unable to work due to a severe auto-i... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them.ÂAfter full review and reaching out to the Member,ÂKatrina ********** we were able to have the manual refund issued, and the order has been sent to our engineering team to cancel.ÂIn addition we extended her Membership a year for the inconvenience.ÂMrs. ********* was pleased to hear from us and with our resolution. We look forward to a continued relationship with her. Thanks, Chris
I placed an order for a serta mattress on 8/3/20 that was to be delivered 8/26/20. I still dont have it. I have filed 2 incident reports with no response and made at least 5 phone calls. 2 calls have been to the escalation dept and have been transferred to other departments sometimes on hold for over an hour and it is yet to be resolved. I was promised a call back at least twice and its been another week and no contact. I was alerted that my credit card was charged after 4 wks but i was assured it is only pending. If the cha... read more
This company is irresponsible with data. They allowed fraud to continue on my card after I brought it to their attention. A third fraudulent charge came through after I cancelled my card. Clearly pending meant nothing. And my attempt to bring it to their attention has now brought me spam from two sources in 24 hours. Do not trust this company. They do not care about people, only money.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. Please dispute any unauthorized charges and change the passwords to your email accounts which is where we have most breeches to customers accounts. We apologize for any inconveniences. Cindy G
I purchased a mattress from Sams Club on 7/6. At that time, the expected delivery was projected out to 8/10. It seemed a bit long but because it needed to be manufactured, I was willing to wait. On 8/11, XPO (delivery agent) emailed me to inform that the mattress would be delivered by 8/13. That never happened. By 8/19, XPO confirmed they "lost" the mattress and they went back and forth with Serta and Sams about sending a replacement. Eventually, the Serta reps at Sams Club confirmed the replacement mattress would be deliver... read more
Business response:
A replacement was requested on 8/17/20 and is in production. We anticipate this to ship next week. We apologize for the delay.
Sams Club is a big mess. I ordered a mattress through them back on 6/7. At purchase, they did disclose it would be about 3 weeks for delivery. At the 3 week mark, they contacted me via email to inform about a delay. Figured this was the new normal since Covid. The new delivery date would be 8/10. Well, that never happened. From what I can decipher behind the finger pointing and blame, XPO "lost" the mattress. It wasn't till about 8/15 that XPO finally contacted Sams and Serta for a replacement. Well, the replacement was to b... read more
Business response:
Thank you for the feedback. A replacement order was done on 8/17/20 and is currently in production. We will ship as fast as we can and appreciate your patience during this time. We also provided a 25% adjustment. We are truly sorry for the delay. Thanks,Laura
We placed and order on July 20th, 2020 for a 6 piece sectional and a 3 piece furniture set online for a instant savings. The day before the 3 piece set was to be delivered, I checked the tracking on it to find out it was cancelled by Sam's. I call right away and was told that the reason it was cancelled was because it was damaged in the warehouse and a new set was going to be shipped to me. My boyfriend called the same day to check on it and he was told that it was cancelled because I never verified my e-mail address. ( I ha... read more
Business response:
At Sams club we continually strive to meet and exceed our members expectations. After full review of this concern and speaking with OVT these orders were being cancelled as they was a discrepancy with the bill to and ship to information not matching as well as the ship to information being under Mrs. Menges account. The flag on this account has been removed at this time and the issue will not persist. All orders can now be placed. We can also still honor the discounted price for the member at this time. Thanks, Chelsea
Hate how Sam's is if you don't have a plus membership your not allowed to come in? Like seriously? Right now that we have the virus and a hurricane is coming and most people don't have jobs and we have the normal membership and they tell me to upgrade? Which is more money!!! That's ridiculous!! Shame on you guys! Very disappointed!
Business response:
At Sams club we continually strive to meet and exceed our members expectations. At this time, we have specific hours designated for specific needs. In general with Sams club we do offer earlier shopping hours as a benefit of our plus memberships. This information is provided when you sign up for your membership as well as under our terms and conditions. Thanks, Chelsea
Bought a IPhone 11 through sams, with a promotion they run that you received $300 sams gift card. Never received the gift card so called and received half. Now these idiots are putting me through a run around for over 4 months for the other half! I am sick of being told to contact this person, then they tell me to contact another person. Then having to track down a order number (which we didn't receive at time of actually getting the phone). So we go to the store multiple times, just for nobody to know what we are talking ab... read more
Rarely use my membership anyway. Just use it for gasoline since it's near my home. Was denied entry into Sam's Club this morning and told to come back at 10 am because I don't have a Premium membership. So ridiculous. There are literally hundreds of people shopping in Sam's Club and I'm turned away. I PAY to shop there and they deny me entry.
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. Early shopping hours from 8-10 am are one of the benefits of the Plus Membership, which also includes free shipping on most online items and cash rewards. After full review,ÂMr.ÂBarrington was offered a Membership upgrade to experience these benefits, of which he declined. WeÂapologize for any inconveniences. Thanks, Chris
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,856 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open on Monday at 9:00 a.m.
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