Sam's Club

Bo J 

on BBB

4 years ago

I wish I could give negative stars. We purchased a TV on Thanksgiving Day with promotion, and it was damaged, we requested for exchange and got denied! Then we requested to get price match for another TV, it's similar TV with similar price, trust me, the price on a thanksgiving day was cheaper than I requested after price match! We were not expecting a damaged TV. After arguing with them, they priced matched it but guess what! We got another damaged TV, the box was completely damaged, I don't understand how they can deliver ... read more

Julia 

on BBB

4 years ago

I recently signed up with Sam's per an on line promo. Cost was $45 for a year, with a bonus of $45 free groceries at the first in store purchase. I visited the Woodmen Sams - shopped for a cart full of groceries and when I presented my card did not get the $45 refund. Was directed to the Customer Service desk where I was then told it might take several days for the refund. Showed them paperwork that said it would be deducted from my first order. THIS WAS LITERALY FALSE ADVERTISING! I asked for a refund of my membership and l... read more

Ben P 

on BBB

4 years ago

I purchased tires from Sam's Club online to be delivered to the Charleston, WV store. One month later, after never recieving confirmation that the tires were received, I called only to be told that only 3 or the 4 tires came in, and that they would call when the other arrived. After another month of not being contacted I called again and they said the 4 tires had been there for 2 months and were there all along. I then made an appointement to have them installed. They received the vehicle and said it would be an hour to inst... read more

Sergio A 

on BBB

4 years ago

I have had the worst freaken experience. I placed an order for a refrigerator online and a week went by and had no confirmation of the delivery date or credit card payment going through. I decided to cancel the order. Apparently you can't cancel an order until the shipping company cancels the order. Keep in mind I don't have a confirmation of a delivery date yet. Another week goes by and finally I get a confirmation number for a delivery. So I called the shipping company and I cancelled the order. I called Sam's club back an... read more

J C 

on BBB

4 years ago

Is it possible to give negative stars? I absolutely would give negative stars if that is a possibility. The ******* NY store, Club # ***** customer service, is certainly one of a kind. Buyer beware, if you are using curbside pickup, you may not receive all your items, especially if it is a pair of Airpods Pro. It is impossible to talk to the store manager, Jeff. It is impossible to get the district or regional manager's information. Reaching out to customer care has not been effective. It is my belief, that Sam's Corporation... read more

Karen H 

on BBB

4 years ago

BEWARE OF ON-LINE PURCHASES. Funds in your bank acct are immediately incumbered when you make an on-line purchase. Even if you do not receive your order for more than 2 months their process to release your funds is long and difficult. SAM'S CLUB is able to earn interest on your funds for an unnecessarily extended period and make you jump through hoops to find your merchandise and or get a refund. 

Jimmy C 

on BBB

4 years ago

I was a member for years, not anymore. They have the worst customer service of any company i have ever dealt with. They use foreign countries for customer service and have no authority to do anything on high ticket priced items and are a bunch of lying **** ******* 

Brashell C 

on BBB

4 years ago

I placed an order online for a tv on cyber Monday. Order came in very quickly which was great but the tv screen once plugged in, was shattered. We noticed when we opened it looked odd but once plugged in the tv was shattered. The replacement comes in... exact same thing. I have two broken 65 inch TVs sitting in my house now, and no refund and hardly any communication. I got one email from a "back office" team member but nothing since I replied back. They also said they would schedule the pick up for the TVs.. nothing. I want... read more

Agustin M. 

on BBB

4 years ago

I received in the mail a promotion about becoming a member for $45 and getting a $45 back in my first purchase after 72 hours of membership. I went to the store in Bloomington, MN and had the worst experience in my life as a customer. This place is so bad that I canceled my membership after my second purchasing experience. This are some of the experiences I had, just in 3 visits to the store and less than 2 weeks of membership: - I had to wait for 45 minutes in line to become a member (only one person attending customers) - ... read more