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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sam's Club, Utica MI 48315 #6664 has some incompetent, unfriendly, the most unhelpful staff I've ever seen. They advertised in store and online Orgain Clean protein shakes for $13.97, yet I was charged $23.98 and give $4.00 off. Do the math. When I realized the mistake I returned to Sam's Club to receive a price adjustment however I was sent to look at the price and to retrieve the product number only to be told, It was a different product by the store manager Yvette... Neither customer service rep nor manager ever looked up... read more
Business response:
Hello ******, Thank you for contacting Sam's Club regarding your in-Club experience. We are sorry to hear you were not satisfied with the ******* provided to you, but will be happy to assist you with this issue. At Sam's Club, we strive to provide a great shopping experience. We will send your feedback to the Club Operations and Management team for further review and follow up action, as necessary. We truly value our members and appreciate every opportunity to make improvements. Thank you for being a valued ****** o... read more
The membership system of Sam's club is horrible. This company tries many ways to stop you from cancelling your membership. First, it does not show the option for cancelling online or over the phone. Second, if you are lucky to get connected with a representative, he will try to stop you by refusing give refund. Third, even the representative said he cancelled your membership, he did not. When you call back, the system has no sign of cancelling. You have to call back several time to cancel it. They treat customers as idio... read more
Business response:
Hello, ****** *** We are sorry to hear you had a poor experience with us in attempting to cancel your membership. We hope you may consider giving us another chance in the future and we wish you all the best. Thank you, Sam's Club
I am starting to lose faith as I purchased a high ticket item that had essentially a missing bolt that I could not replace generically and almost a month later, I am still waiting for a replacement bolt to be sent to me. Incredibly inane and frustrating!!!!
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe have tried reaching out to ****** via email and phone to provide resolution. Will continue trying to reach out. We do apologize for the inconvenience. Thank you, *********
Placed an order for delivery of copy paper...charged...never delivered..did online chat with Rose...could not find my order or my tracking #. She so sorry what would I like to do...Cancell order and refund my money...come to find out she is checking my order from the Philippines!!!...She couldn't and didn't help me with my problem....Really we have no one local to check on delivery or order problems!!!
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After reviewing the chat and the order details we were able to see the vendor/carrier was experiencing delays in getting the item delivered and provided inaccurate tracking information so a refund was issued and finalized by the chat advocate per the member's request since we were not able to reach the vendor. We apologize for any inconvenience.
I called to cancel my membership because they withdrew $100.00 from my account for membership fee. They told me I had to drive 50 miles to a store to cancel it or accept a $100.00 walmart card for refund.
Business response:
At Sam's Club we continually strive to exceed members expectations.ÂNew members joining in-club, on-tablet, and online with a valid credit or debit card will be automatically enrolled intoÂautoÂrenew.We were able to talk with Ms. **** on today and she let us know that she was able to get her membership cancelled through the line without having to go to the club. We apologize if she was told otherwise initially, but we have a line that can take care of those request over the phone if need be.
Absolutely the worst experience of my life, I have never been treated so poorly. I ordered a buffet server (cost 600.00) and it came in completely busted up. I requested a return and a credit on 3/7/2021 and was told someone would call me in 3 business days to schedule a pick up (item weighs over 200 lbs). Call never came. I called Sam's again on 3/10 and they told me the same thing, 3 business days and someone would call. Never happened. Called Sams again on 3/13 and they put me on hold and called the freight company and co... read more
We came to our local Sams club located in Hilliard, OH to buy our two cars all new tires. The man working the tire department told us "We are asking him to many ******* questions, it is his time to clock out and leave" it was a Tuesday at 5:30pm. Your manager Dara did nothing to make us feel better about how we where treated. You lost about a $2000 purchase. We will forever take our business elsewhere!
Business response:
At Sam's Club we continually strive to exceed members expectations. We have tried to reach out to Ms. Minehart but have been unable to get a response from her.ÂWe have reported Ms. Minehart's feedbackÂto management to be looked into. Thanks
These people have made my life ****. It all started when we received 5 Apple Generation 2 pens we did not order. They wanted us to affix labels and mail each pen in a separate envelope. I said "no I'm not going to all that work". I put all Pens in envelope and Fed Ex picked them up about 2 months ago. I have yet to receive my refund. Now remember Nobody ordered these Pens, yet these people charged my credit card $575.00. They said we are going to refund you for one pen. I told these people over and over, I sent back 5 pens. ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member *** ********, we were able to verify the refund did experience a system issue that caused it to be unfinalized. In addition we refunded the full costs as well as issued compensation for all the inconveniences they experienced with this order. *** was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Ha... read more
Samsclub is selling storage sheds in Fort Myers Florida with knowledge that a permit can't be issue for lack of proper paperwork.
Business response:
At Sam's Club we continually strive to exceed members expectations.ÂDue to Florida's specific permit guidelines involving hurricanes and any other natural events, we always advise our member to contact their local county authorities prior to purchasing a shed in your area.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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