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Sam's Club
- Consumer Goods
- Matthews, NC
About this business
Location details
1801 Windsor Square Dr, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sharing my experience with an online order, and dissatisfaction with Sam's Club's attempts to resolve. I ordered a great deal on a new TV online, and opted for the free shipping. I was billed and provided a delivery window that was about a week away, and how someone would contact me to arrange delivery. After 10 days and no contact, I checked the online status, which stated on hold, unable to contact. We'll since no one had tried to call or email me to set up delivery, I thought I'd call them to straighten everything out. I ... read more
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Mark ********** we were able to verify the item did experience a system issue that caused the shipping delay. In addition we refunded 50% of the order cost as compensation for all the inconveniences they experienced with this order. Mark was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to he... read more
Their customer service is horrible!! I have been on hold for 30 minutes and then i hung up and called back for it to ring for an additional 20 minutes more and no answer! How can a business deliberately not answer their phone! This is ridiculous.
Business response:
At Sam's we continually strive to exceed members expectations.ÂWe have made multiple attempts to reach out to the member via email. Member can reach out at their earliest convenience. We do apologize. Thank you, Kelsey.Â
The WORST customer service experience! I used the scan and go app to complete my purchase. After I paid, and while I waited in line to exit, my app stopped working and said I needed an update. The update was having issues, for some reason. I went and got an associate to help and the only way they would let me leave the store with my groceries is by going through the store check out line, paying again and obtaining a paper receipt. I was ASSURED that the scan and go would not clear my checking account because the receipt fro... read more
Business response:
At Sam's club we strive to exceed members expectations. Ms. ***** was followed up with by club management and she confirmed her refund went through this morning. Thanks, ******.
Today I had a terrible experience at Sam's Club in Pearl, MS. First, I am a regular shopper and most often I use self checkout. Today, I was second in line at self check. The lady in front of me used the hand scan on her buggy items, paid and pushed the "extra" away and took hers and left. I then moved up, scanned all my items, mostly meats and prepared to pay when a very rude customer ******* woman shoved the "extra" basket at me and demanded I move all my items into the other buggy. I asked her why, I have never done this ... read more
Business response:
At Sam's we strive to exceed our members expectations. We have tried toÂreachÂout to Ms. Lewis by phone and email but have not heard back. If and when she responds we will be happy to assist her. Thanks, ******.Â
I go shopping at Sam's almost every week for grocery. They don't have as much as a regular supermarket in variety but for what they do have the prices are terrific. Ever since I've been introduced to Sam's my food cost have gone down so much in meat, chicken laundry detergent, fruit and produce. I mean whoever heard of getting smoked Salmon for about 12.50 a lbs and it's delicious. At Sam's I get a 3 lbs Rotisserie chicken for $4.95 and it's 10X better than PUBLIX who charges close to $8.00 for a small dried up chicken. Bj's... read more
Business response:
At Sam's Club we continually strive to exceed members expectations. We thank you so much for your feedback as this was reviewed by our management department. Thanks for being a Sam's Club Member! Thank you, Tashyra.
I signed up for internet with AT&T at Sams Club.. I was promised a $250 gift card for signing up. I was told my account with AT&T needed to be active for 30+ days and then they would send it. I still yet to get it I called August 19th they said they would send it.. I'm still waiting it's been almost 2 months. I fell ripped off and mislead plus have bo way of tracking if they even sent it. Sams club said it's AT&T and AT&T blames Sams club
Business response:
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review and speaking with the member Ashley ****** we were able to verify what happened with the gift card. We have now sent an eGift card on 08/28/2021 which will be received within 3 weeks. We also issued a year membership extension due to the complication faced. Ashley was pleased to hear from us and with our resolution. We look forward to a continued relationship with them. Happy to help... read more
When you place an order online, it should not take 3 plus weeks to arrive. Also, they boast free shipping for plus members, however many items they charge shipping on and when it's advertised on the site as on sale, they charge full price. I've been a member for almost 30 years, thinking of switching to Costco
Business response:
At Sam's Club we continually strive to exceed members expectations. We were able to reach out to the member and address her concerns. We were also able to provide compensation. We do apologizeÂfor the inconvenience, Thank you, **********
I just saw the 1.19 star reviews. NOW I understand more about Sams. I run a business which offers Sam's items (around $2K/month purchased), and have to ask specifically for someone to check stock on items that have been out for days, only to find they show stock (which isn't there) in the system, preventing more from coming in. This should be SAMS JOB. Btw Sams, I'm going back 3 years to now, so don't "covid" this away. Inventory issues of this kind are inexcusable. Sams has changed from Kiolbassa Beef Sausages to the... read more
They have HORRIBLE or non existent customer service for their online orders! You can't reach anyone who knows about the items you order, and the people in the Philippines cannot and do not have answers. All they can offer is a tracking number! That's it!!!
Business response:
At Sam's Club we continually strive to exceed members expectations. We attempted to reach out to reach out to the member and have not received a response. The member has a direct line of contact, should they need further assistance. We do apologize for the inconvenience. Thank you, ********
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.4 star rating with 1,860 reviews.
When is Sam's Club open?
Sam's Club is closed now. It will open tomorrow at 9:00 a.m.
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