Safelite AutoGlass

Jose M 

on BBB

a year ago

This complaint is about the loacatiin at 24025 Katy Fwy, in Katy, Texas. I got a small 1/2 inch rock chip on my windshield less than 25 hours before arriving to this Safelite location. Long story short, the “repair” left me with a 3-inch crack, very noticeable. The technician mentioned that “it didn’t go well, but it is sealed!!” Thanks… This is on a $75k, old year pick up truck. I went through similar repairs in the past at other places, including those guys in a tent at the supermarket parking. Never a problem. My takeaway... read more

Carolyn G 

on BBB

a year ago

After waiting for 5 hours, I was told there was something wrong with my car, flashing dash lights and all safety systems off line, and I would need to take it to the dealer. I called Toyota and they said that only happens when the windshield has been recalibrated wrong. Safelite still took my deductible. I also was out of pocket for $525 to be reimbursed by insurance. Trying to email safelite customer service or call a manager was unsuccessful. All emails and phone numbers on business cards were not working numbers. Received... read more

Alex M 

on BBB

a year ago

I am so disgusted on? the treatment and unprofessionalism here at safelite auto glass 2001 Rt 70 WCherry Hill, NJ 08002 ? How you can be a Store Manager of your business and do not know who is doing what or doing the order for parts! I am very understanding person and know that things happen I get it. But why lie to your customers saying that the part got there broken, when actually the parts was never delivered in the first place. Then what makes it worse have your receptionist getting confused with the story and told two d... read more

Judith M 

on BBB

a year ago

Ridiculous prices and poor communication. Can never get ahold of them and they ordered the wrong part! I had my windshield replaced for $400 cheaper at another place. 

Catherine O 

on BBB

a year ago

I made an appointment for 9:30am to get my windshield replaced and made an app for 9:30am. My window and new wiper blades were done in 1 hour!!!! People there were soooo kind and helpful, I will be sending people there to help them. I picked up some of there business cards and **** was very thorough and kind and I’m sooo proud of the job he did for me???? 

John B 

on BBB

a year ago

I had the windshield replaced on my Mazda, CX five at the Pueblo Colorado office. This required, them removing the rearview mirror. A short time after the repair, I noticed a sticky liquid dripping from behind the cover of the rearview mirror. I found that the tabs for the cover had been broken and the cover had been a fixed with sticky tape. On hot days sticky liquid will drip down. I contacted the office multiple times and have had no action. Not only did they hide the fact, they broke the cover, they fixed it with tape, w... read more

Old vet 

on BBB

a year ago

I had a mobile appointment on 8/2 fir window replacement. Tech arrived promptly and did a good job. However at end he couldn't get car to recalibrate because the window installed was one with known issues of not calibrating. I was then scheduled via email for facility appointment on 8/4 @ noon. I arrived only to be told I was actually on their schedule for 8/5. While sorting issues, I received a call to see if I could come in 8/7 @ 9am. I arrived 8/7 @ 845. I was told it should take about 1.5 hrs. My cars service was not tak... read more

John V 

on BBB

a year ago

They simply lie to you every chance they get. I made three scheduled visits to this store and they still did not have the replacement glass ready from their own warehouse. After the first time I was told they didn’t have the glass because there is a “curve” in it after dropping off the car. They told they needed to order it from the warehouse. Second scheduled appointment I learned that nobody ordered the replacement windshield. So they ordered it and the third scheduled visit they still didn’t have the replacement glass aft... read more

Bobby W 

on BBB

a year ago

This location charged me $500 and did not do professional work. Their technician also stole items from my car that have yet to be returned. The store manager and “district training manager” gave not a care so I disputed the transaction with my card company. Do what you’re paid for or you won’t be paid at all!