Safelite AutoGlass

Melissa J 

on BBB

a year ago

Had them out to replace the windshield in my 22 Branco, it had a small leak had them come out and "fix" the issue tech parked it on a tree stump and did 3200 in damage to the underside, took it through the car was 4 days later and the windshield leaked so bad it was like I had the windows down, now I fighting them on getting my deductible back and have been told for 2 months now thts it's processing. So we'll go to court. I'll NEVER use safelight again. Absolutely ridiculous with communication also. Only giving them one star... read more

Anandita S 

on BBB

a year ago

We’ve been coming here for a few years brought several cars and felt the service was pretty well. Last time the service actually went down we brought Tesla and they didn’t have the right glass. totally understandable however, they did not inform us. Few weeks ago when we showed up at the door so we had to go back not a big deal. However, if you’re working, you’re stuck in high school traffic. it is not feasible to deal with this every time we dealt with it twice. Including, today we dropped off our car for the glass change a... read more

Richard P 

on BBB

a year ago

Terrible experience with them. Their advertising is fraudulent. We had a shattered windshield on the turnpike in Ohio on a Friday and the car couldn't be driven. We had it towed and Safelite could not fix it until Monday. We rented a car and returned on Monday only to find out that they cracked the windshield they installed (huge crack on the driver's side.) They wanted to reschedule to Tuesday, but we had to get home. They said the car was drivable so we said we would drive it home. They arranged for the Annapolis MD Safeli... read more

Neil K 

on BBB

a year ago

Greenville, NC Safelite provides terrible customer service, speaks poorly about their corporate operations, just not clean vehicles diligently and makes excuses as to why they can't vacuum all glass and does not sweep their parking lot. The manager is out of her depth. 

Joan O 

on BBB

a year ago

On 9/14/23 my car sustained damage to the windshield. My insurance company sent me to Safelife for replacement. I was given an appointment for 9/20/23 @ 2 p.m. We got there early & decided to walk around the area since it would be several hours for the work to be done; we noted that they moved the car to a work-bay when we started our walk. We returned w/in a half hour to find the car back in the lot. When I inquired as to the status, I was told they did not have the glass in stock. I was not advised of this prior to going t... read more

Kalisa H 

on BBB

a year ago

Check your receipt before paying! Safelite sent me a link to their payment portal to pay for my repair. When I clicked on it, it said "amount due $100". When I clicked to pay it charged me $100 and I could not edit the amount. ($100 is actually my insurance deductible.) BUT! The tech told me I owed $70.66. And when I clicked on "Download pre-authorization receipt" it also said I owed $70.66. So I contacted customer service and told them that THEIR portal was charging me my entire deductible even though the receipt showed the... read more

Da N 

on BBB

a year ago

They rerouted my scheduled and made miss work to then cancel my appointment. Also tried to schedule this asap and now I have to wait 3 days to get this done. Unbelievable. The first tech was the swcond tech so the manager decided to cancel the appointment without even calling me. I called CSR and she said they called. I never received any calls at all since rescheduling. Thats shady. 

Karl L 

on BBB

a year ago

My insurance company referred me to this location in order to replace the glass on my hatch. On 06/03/23. the tech arrived at my house to replace the glass. He caused extensive damage to the paint/body, destroyed the struts that support the glass, damaged the locking mechanism, and failed to remove/replace parts as he stated he did not know how. He then proceeded to spray paint the all paint/body damage black. When asked about the destroyed struts, broken locking mechanism, and missing parts, he failed to acknowledge that an... read more

Michael C 

on BBB

a year ago

******* was awesome!! It was very good service. I will be recommending you to my family and friends. Thank you for your service really appreciate ******* for replacing my windshield ????????????????