Safelite AutoGlass

Emaleigh F 

on BBB

a year ago

Charges 40 percent more than other auto glass repair shops and I looked around for quite a few and they were so much more expensive than the others. Pretty ridiculous. 

Ralph P 

on BBB

a year ago

I had a front windshield replaced over a year ago. After a few weeks I notice and heard wind coming through the lower right side on the windshield. I brought it back for repair and all seemed good. Soon after the repair I started hearing a slight rattle coming inside my car. This rattle kept getting worse but I nor anyone I brought the car to could figure it out until now. Turns out they didn’t put all the window clips on and didn’t attach the wipers well. Not taking any chances now I have an auto body repair shop doing the ... read more

Charles C 

on BBB

a year ago

Problem: Headliner along top of windshield damaged. Safelite location: Paris, TN. Vehicle: 2008 Ford Escape. Description for repair: replace windshield. - Initial communication with installer was good. He arrived on time and was pleasant to talk with during installation, BUT- **Problem: Tech failed to notify us that it is common for the headliner (fabric and/or insulation) along top of windshield to become separated during replacement. - Tech appeared to take Safelite required steps to prevent damage by placing cardboard alo... read more

John H 

on BBB

a year ago

They broke my wife's windshield then wanted me to use their shop to replace, well ****to the no, if you can't fix a little chip you are not doing the new windshield, so I took to another shop and got fixed. I called and complained and they offered $100 off the deductible then backed out and did not pay, I will never use them again and will always post bad reviews wherever I can. That is shady as ***** 

abigail v 

on BBB

a year ago

Horrible customer service and sloppy work. They took twice as long as they said they would to replace my windshield and didn't communicate at all about the status of my vehicle. There was damage to the outside of my car (paint chips, scratches and dents), the weather stripping was improperly installed after the service, and they left the inside of my car trashed with bits of broken glass and rubber all over the seats. In follow-up conversations they have refused to take ownership for or apologize for the damage and are unwil... read more

Michael F 

on BBB

a year ago

Horrible Experience. Made appointment via website for my vehicle a week in advance as I was buying a car that needed a passenger window replacement. The day I picked up the car I got an email from them asking for a VIN. Immediately provided it and then was told that I had to reschedule my appointment as they did not have the glass. Great now I am driving a car without a window during raining season. Rescheduled appointment as per instruction for 2 weeks out. Get an email from them after 4 days asking for the vin again as the... read more

Les B 

on BBB

a year ago

Windshield was fractured on a road trip from Florida to Branson, MO, July 2022. From Branson I called Safelite as their TV ads state “we come to you to replace your window.” I expected the add to be honest, and being on vacation, this was going to be very helpful. The nearest location was 30 minutes away. First, they wouldn’t come to replace the windshield. The excuse was, “they needed to re-program the electronics in the windshield, and it was not portable. So, I tried to make an appointment to drive over. THEY COULDN’T INS... read more

Stephen S 

on BBB

a year ago

I had two cars scheduled for windshield replacements today. I was 15 minutes late for the first car and they wouldn't take me even for an all-day leave. I couldn't believe that 15 minutes made that much difference especially if I was going to leave the car all day. I canceled both appointments for windshields. Maybe they shouldn't schedule so many appointments in one day. I will never use Safelite again. 

Chris G 

on BBB

a year ago

Beware! The Cartersville GA location broke the trim when replacing my windshield and refused to warranty cover it! I talked to the General Manager, he refused to stand by their work and kept making up lies to blame multiple other people! When I asked for his info, he gave me his assistants card instead of his. When I asked about insurance he admitted they are not even insured!!!!! Beware! Use locally owned business as they stand by their work!