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JN Phillips Auto Glass is a family owned and operated business based in Woburn, Massachusetts. As an industry leader, we take auto glass service seriously and always strive to provide our customers with a superior customer service experience.
899 Main St, Woburn, MA, 01801, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 08:00 a.m. to 5:00 p.m. | |
Tue | 08:00 a.m. to 5:00 p.m. | |
Wed | 08:00 a.m. to 5:00 p.m. | |
Thu | 08:00 a.m. to 5:00 p.m. | |
Fri | 08:00 a.m. to 5:00 p.m. | |
Sat | 08:00 a.m. to 12:00 p.m. | |
Sun | Closed |
I had my windshield replaced by the Safelite Auto Glass in West Sacramento CA at 3065 Ramco Street on July 25th. Total butcher job. The "Quality Service" technician, Brian, broke both of my windshield wipers, didn't replace one of my press fittings, completely destroyed one of the hard rubber end pieces to my exterior vent panel and lost the other one. The ONLY thing he admitted to doing was breaking ONE windshield wiper, the rest he HID, acted totally casual, no mention at all! A day later I realized he EPOXIED the other wi... read more
Business response:
Hello, We are sorry to hear this and would like to help further. Please contact us at 1-800-638-8958. Thanks Angela
A few years ago safelite replaced the windshield on our truck. Later, we found out it was not sealed properly and we had to pay over $2000 to replace the PCM and BCM because it had become water damaged from the poor job they did. We decided to give them another chance. Bad decision. On Saturday 8/5 I scheduled to have my windshield replaced on Friday 8/11 between 8am and 12pm. The day before my appointment they texted to confirm. I confirmed. On Friday I sat around waiting all morning. Then at 12:40pm I called and asked when... read more
Business response:
Hello, We are sorry to hear this and would like to help further. Please contact us at 1-800-638-8958. Thanks Angela
I would give them 0 stars if I could. I had an appointment and they never came. I paid in the website. They stole my money and didn’t provide the service I paid for.
Business response:
Hello, We are sorry to hear this and would like to help further. Please contact us at 1-800-638-8958. Thanks Angela
The worst company ever. The 1800 # is a recording, no live person to file a complaint. I have been to Safelite on A C Skinner Parkway Jax, FL 4 x to fix an issue with windshield. Rattling on left side and condensation from improper seal. The manager Rajiva refuses to fix the problem ! The phone number 904- #nobody answers ! Called 4x over 2 weeks and showed her by calling the number and nobody picked up. I'm now filing a complaint with my insurance company ! Run
Business response:
Hello, We are sorry to hear this and would like to help further. Please contact us at 1-800-638-8958. Thanks
Safelite thonotossa fl- went in for back power window repair on passenger side of the vehicle when receiving my vehicle back they switched the good regulator from the front window and placed on the back window as if they had repaired the window with a new regulator. Now due to the swap I am out of money I paid for the original service and now having to pay again someone to now repair the front passenger window regulator as this window was done upon drop off of the vehicle and now it has dropped completely into the door frame... read more
Business response:
Hello, We are sorry for this trouble and want to help further. Please reach us at 1-800-638-8958. Thanks
I recently had my windshield replaced in the Memphis, TN area however, I am absolutely NOT satisfied with my experience. It has also recently been brought to my attention from another body shop that my windshield camera has been damaged and the calibration has been over ridden which bypassed the malfunction notification. I did go to the location whom replaced my windshield and they told me, "there is nothing we can do for you". I have the email from the body shop that specifically ask if my windshield had been replaced by Sa... read more
Business response:
Hello, Thanks for reaching out and we apologize for this trouble. Please call us at 1-800-638-8958. Thanks
Pulled a bait and switch on me...I paid extra for "lifetime" wipers when I had my windshield replaced and my first time going for new wipers I was told the policy changed and this would be the only "free" set I would be getting...they won't be getting anymore of my money
Business response:
Hello, We are sorry to hear this and want to help further. Please reach us at 1-800-638-8958. Thanks
So not use Saginaw location. Replaced windshield and it is leaking. Improper install. When I went in for warranty they say that can't do anything thing about it. $1000 later in electrical damage and had to have windshield installed properly some where else. I will say I have used Midland location twice before and flawless.
Business response:
Hello, We are sorry to hear this and would like to help further. Please call us at 1-800-638-8958. Thanks
Safelite auto glass came out to repair a 1 inch crack in our windshield when the service tech was done the whole windshield was cracked. He specifically called the office. They told us that we had to buy a new windshield which was $800. My opinion on Safelite is if you work on something and you break it you should repair it. Apparently they wanted to charge me for it even though their tech made the crack much larger. Which, by the way, I called another service and the price was only $275 versus $800 that Safelite wanted to c... read more
Business response:
Hello, We are sorry to hear this and would like to help further. Please call us at 1-800-638-8958. Thanks
Safelite AutoGlass has a 1.3 star rating with 630 reviews.
Safelite AutoGlass is open now. It will close at 12:00 p.m.
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