Safelite AutoGlass

Nancy R 

on BBB

2 years ago

5/19/23- 7/7/23 Do not use Safelite. We have had five appointments and the windshield is still not replaced. They claim three times were due to a scratched windshield, once the truck did not come in and another they did not have the part for the windshield wipers. Terrible customer service as well. 

Michelle S 

on BBB

2 years ago

I tried for 3 weeks in a row to get a new windshield. First one was broke next two appts they had the wrong windshield. I’ve been waiting 2 more weeks and no calls or a reschedule yet from them. 

Michael s 

on BBB

2 years ago

Quoted 410$ bill was over 1000,$ what the heck is this ripoff 

Pat W 

on BBB

2 years ago

Can’t get through to an actual person no matter how much you try, and computer hung up on me 

Victoria H 

on BBB

2 years ago

Lifetime warranty isn’t lifetime warranty like they advertise. Previously got a chip in my windshield awhile back and safelite repaired it. Of course it was a chip so there was scarring left over from the filling. Perfectly fine, no complaints. Now all of a sudden it slowly started spreading from the fill. I had called and spoke to safelite as they had told me- since it was not larger than a $1 bill it was okay and pretty much would be pointless to fill. Here we are now as that chip has spread across my windshield in all dif... read more

kahyia s 

on BBB

2 years ago

I had a glass put in June 27,2023. On July 5,2023. I was riding down the street all sudden I hear a funny noise. It sounded like shattered maybe. I look up my wind sheild has a small crack in my windshield. I called and talk with customer service. Yes my windshield has warranty but it don’t cover that. I really pissed, because it’s not like something hit it, or anything. I was driving and this happened. I see them not warranty damage to the windshield but I was driving on a local street in my neighborhood. Then I heard the n... read more

Maria H 

on BBB

2 years ago

On April 17th Safelite replaced my front windshield. I noticed on the driver side the rubber molding was missing. I contacted Safelite and scheduled an appt for May 8. On May 8th the technician (Michael) called and said he needs to order the part and someone will contact me. I called several times and the representative said someone will call me back. No one ever called me back. I always initiated the phone calls. I called the 800 number that you have on your website for any complaints. A recording comes on and there is no w... read more

Floyqurris B 

on BBB

2 years ago

I'm not dealing with this company anymore. Calling the day of to cancel is crazy. Schedule was a week out .wanted to reschedule me a whole week out. 

Michael F 

on BBB

2 years ago

My 2023 experience with the **** ***** ******* *********Safelite was terrible; stay away from this poorly managed business. The installer evidently broke some of my 2012 BMW 750LIX windshield outer moulding retaining clips when installing a~$2,000 windshield but apparently chose not to mention it and let me discover loose mouldings when my car was first washed a few weeks after windshield replacement. After driving back in to get situation corrected, initially pleasant and helpful Branch Manager indicated all new clips would... read more