Safelite AutoGlass

Andrew A 

on BBB

a year ago

I cannot stress enough how utterly incompetent and unreliable Safelite Auto Glass Company has proven to be. Their complete disregard for customer time and the consistent failure to meet their commitments have left me seething with frustration. To begin with, we scheduled multiple appointments for their mobile service, and on two separate occasions, an employee was dispatched to our location. Both times, Safelite assured us that it was a mobile service appointment. However, much to our dismay, the employee called the office a... read more

Astrauss 

on BBB

a year ago

My insurance company made the appointment to get my Mitsubishi eclipse cross back window fixed on June 18th for the 27th and i was called at the time they were supposed to be here to let me know the window arrived damaged so they needed to order a new one. A new appointment was made for today July 20th over a month since the initial appointment was made and I got a call saying that the window arrived damaged yet again. I called safelite and the girl I spoke with sat on hold for 6 minutes and could not reach the warehouse. Th... read more

Jeanne M 

on BBB

a year ago

I had my windshield replaced back in 2020 and having some water on my floorboard on the passenger side, I had my mechanic bypass the heating core, thinking it was an issue. Still getting wet carpet, which now has mold on it, trying to figure out where the leak is, I was finally able to determine that it was coming from the upper corner of the windshield. Tried to call them, because at the time, I had a lifetime warranty. Now, I can't view my receipt as it's expired through their portal, the warranty online states 30 days to ... read more

Loreto S 

on BBB

2 years ago

They damaged my car while replacing my windshield and will not pay for the repairs that had to be performed at the dealership. 

Tristan M 

on BBB

2 years ago

First vehicle the technician could figure out how to open the hood on a Dodge Ram and left. I had to reschedule and keep my rental a week longer due to it. Second vehicle small chip fix, it started cracking with in a few weeks, took back for warranty offered to apply fix cost towards a new windshield. Just take your car some where that they know what they are doing and save yourself a headache and money. 

Jose P 

on BBB

2 years ago

The absolute worst company out there they ruined my car, scratched my dash board, chip off paint and broke a piece of my the plastic that holds the mirror up. 

Eddie Z 

on BBB

2 years ago

Do not use. They have brought out the wrong glass 3 times now on my pick up. I even called ahead of time to assure had it right. Was told sorry I had to check but tech had the right ones. Truck shows up with wrong glass. I call in and was told they close in 15 minutes so don’t answer phones. This is the worst company avoid at all cost. 

Sasha A 

on BBB

2 years ago

My rear passenger glass was replaced May 12, 2023 in Rochester NY. In the following week, the seal came off. I called Safelite for warranty fixing of seal. Technician came out on Jul 3 and said he is unable to fix because the seal was installed incorrectly. He said they need to order new seal. Today is Jul 14,2023 I have not received any update verbal or written from Safelite. Meanwhile the rainy summer is affecting my car weekly due to open seal. Their customer service system says they cannot take calls. 

Annie O 

on BBB

2 years ago

I had a mobile technician from the Peachtree Corners, GA location replace my Ford Explorer windshield on June 3, 2023 for $500 out of pocket. On July 10th, a crack appeared in the same location with no impact. I inquired if this would be covered under warranty since no damage had occurred and was told it would not. I drove to the Marietta location on July 11, 2023 and had another replacement with wiper blades for $543. A crack appeared in the same place on July 12, 2023, less than 24 hours later while my car was in the garag... read more