Safelite AutoGlass

Ken W 

on BBB

2 years ago

I had a chip that was to be covered 100% by insurance. The technician botched the repair and cracked my windshield. I fully believe they intentionally crack the windshield to upsell a replacement. Replacement was $991. From a free chip repair to $991 out of pocket. Three appointments until it was finally done. Run around by customer service, leaving me on hold for an hour. They were supposed to credit the failed chip repair against the replacement which they did not, they charged me full price. Unbelievable. Never again will... read more

Marge B 

on BBB

2 years ago

Safe lite once again is tops for professionalism in the Lynchburg, VA office by Kim and Michael as technician. Awesome service!!! 

Sidney T 

on BBB

2 years ago

Safelite was contracted to replace my windshield by my insurance company. After I inspected the vehicle I noticed a lump on my hood. It appears someone left a tool or item order the hood when it was closed. It also appears that someone tried to repair the damaged or cover it up. After complaining to the West Palm Beach office. My claim was denied. So I sent my complaint to the corporate office and that was followed up with a check for the estimated repair. Once the car was brought in for repair. The estimate was not enough t... read more

Nick D 

on BBB

2 years ago

I scheduled service to have the windshield replaced on my 2017 Cadillac Escalade. Safelite decides to call 4 minutes before my scheduled service time - for an appointment that I made 5 days earlier - to tell me that they have to order the windshield from the dealer. 4 minutes!! Why couldn't this call have happened during any of 5 days since making the appointment?! Then, on top of that, I asked if they could do all of the reprograming/recalibration for HUD and other sensors. It was only after I asked that he told me they can... read more

Tim D 

on BBB

2 years ago

Absolutely horrible service ! took two half days off both times they brought the wrong window never got an apology almost 3 weeks without my car. Called a local glass shop got it done within the hour no apology whatsoever from Safelite customer service. 

Charles T 

on BBB

2 years ago

Horrible customer service. Technician called and said he was 10 mins away...I told him that I was 20 mins from my home but that I left the key by the truck like the online service said I needed to do. He told me that he needed me to sign a form first before he could start which I was not told that when I signed up for the service. He then went on to say that he couldn't wait 10 mins for me to get home and I needed to reschedule. I then called Satelite to talk to them about this. The lady who answered said she would check int... read more

Mike L 

on BBB

2 years ago

Worst manager and team ever!! They wasted my time and money and never fixed my problems. Run, don't walk, away from this business. 

scott d 

on BBB

2 years ago

Avoid. Made an online appointment - their technician was supposed to come to my house (at a steep fee, mind you) between 1200 and 4:30pm. At 4PM I receive a call from the business that the technician would NOT be coming, and I was to visit the business in person due to the type of vehicle that I own. I wasted an entire day off for a technician that never showed up, AND their business is a 45 minute drive away from my home. Not to mention this business' cost is higher than their competition. Unacceptable on so many levels. Ze... read more

Nicole H 

on BBB

2 years ago

The technician came out to fix my windshield. Left is the middle of the repair because they had a hose that broke. Came back to finish the repair, cracked the windshield. Didn’t call me to explain anything until after long gone. Only said that the chip grow a small amount. Came outside and the damage was 1.5 foot long. Asked what happened, and also asked if leaving could have caused the issue. The technician said “yes”. Trying to get them to repair, but Safelite is trying to say it is my issue now. Escalation within the orga... read more