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Safelite AutoGlass
- Auto Glass Services
- Woburn, MA
About this business
JN Phillips Auto Glass is a family owned and operated business based in Woburn, Massachusetts. As an industry leader, we take auto glass service seriously and always strive to provide our customers with a superior customer service experience.
Location details
899 Main St, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This company says they have phone support but all that phone support does is Tell you to go online question cannot be answered online as it is not part of the normal FAQs so no support spend a lot of money getting my car fixed and could not contact nobody had to wait for them to contact me. Also have no choice but to use this company because of my insurance hoping a poor rating on BBB will make insurance companies use other auto glass companies other than Safelite not only did they not respond to my questions but they put th... read more
Business response:
Hello, We are sorry to hear this and would like to speak to you further. We can be reached at 1-800-638-8958. Thanks
Very poor customer service! Your insurance companies try to make you use them but you should not! Anything but a stress free experience! Use another company for your auto glass needs.
Business response:
Hello, Thank you for reaching out and we appreciate this feedback! We are happy to be able to assist and please let us know if we can help further! Thanks Angela
They split my windshield down the middle, stay very far away.
Business response:
Hello, We are sorry for this experience and would like to help further. Please reach out to us at *************** Thanks
Absolutely horrible experience at Iowa City, IA location. Nothing but bubbles, damaged vehicle!!
Business response:
Hello, We are sorry to hear of this and would like to help further. Please call us at **************. Thanks
Amanda Upshaw was a service provider with the absolute poorest customer service I am astonished at how they can even hire people with such disgusting attitudes.
Business response:
Hello, We are sorry to hear of this and would like to help further. Please call us at 1-800-638-8958. Thanks
Incompetent and awful customer service. 1st tech came to change a cracked driver side window, then it kept making a cracking sound when rolling up and down. 3 techs at 3 different times came to "repair" the cracking sound, none of them fixed it. Finally went to an actual shop, then was told it needed to be replaced again, but is now on the 15th day and still waiting for the replacement to come in. Do not be fooled by their advertisement! Useless! Unfortunately there is no "0" star rating, "1" star is too much.
Business response:
Hello, We are sorry to hear this and would like to help further. Please reach us at 1-800-638-8958. Thanks
Safelite has a poor quality service system or poor reporting. For the second time in as many weeks the flunkees (techs is too kind) have ordered the wrong windshield glass for my vehicle even though they had the VIN number for my vehicle. I made arrangements twice which consumes my valuable time, and the first time the flunkees failed to verify they had inventory and the second they showed up with the incorrect glass. Both last minute and both easily avoidable. My time is valuable, I cannot imagine that the CEO of safelite w... read more
Business response:
Hello, We are sorry to hear this and would like to help further. Please reach us at 1-800-638-8958. Thanks
Safelite scratched my vehicle and has done nothing but put grey primer on my white car to make it look even bigger. I have had no communication what so ever, and every time you try to call the store the phones don't work.
Business response:
Hello, We are sorry to hear this and would like to help further. Please reach us at **************. Thanks
Have used Safelite for many years on different vehicles for glass replacement, especially windshields. recently, had a small rock chip that a tech said was repairable so scheduled a appt. for repair. day of repair, tech said pressure of machine used for repair destroyed windshield ( caused large cracks which are getting worse & multiplying ) and now I need to replace the windshield. as paying out of pocket, will cost me over $ 700. AM NOT HAPPY WITH SAFELITE > DID NOT ACCEPT RESPONSIBILTY FOR DESTROYING THE WINDSHIELD AND WA... read more
Business response:
Hello, Thank you for reaching out and we are sorry for this experience. Please call us directly at **************so that we may help further. Thanks
Frequently asked questions about Safelite AutoGlass
How is Safelite AutoGlass rated?
Safelite AutoGlass has a 1.3 star rating with 630 reviews.
When is Safelite AutoGlass open?
Safelite AutoGlass is closed now. It will open at 8:00 a.m.
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