Safelite AutoGlass

Kenneth & Hilary C 

on BBB

2 years ago

After listening to the commercials about safelite so many times, I was over confident that we’d get good service when we were referred here. Then disappointed when our Glass repair claim submitted to safelite before January 29 2023 was not replaced 4 months later, as late as April 29 2023. This is after 4 visits and promises to fix the truck. Order just went out for the 4th time and I’m crossing my fingers. Each visit they tell us that they will put in an order and on arriving we learn either the order arrived minus parts or... read more

Kelly G 

on BBB

2 years ago

I had my windshield replaced 5/4 and I wouldn’t suggest safelite to my worst enemy. After having my windshield replaced they destroyed bottom trim/water barrier. It’s bent and stretched so it no longer sits flush with the windshield. There are now gaps so large that water/debris can fall behind the trim. When I saw the work and told them about my concerns these were some direct quotes 1. “Once you replace something it won’t ever be the same” 2. “I’ve actually seen way worse” 3. “There’s no way to get it back to how it was. I... read more

Candy C 

on BBB

2 years ago

Shout Out to Steven,thanks again for doing such a great job for me. I appreciate friendly, Professional manner. I would recommend u to everyone!!! ?? 

Peter B 

on BBB

2 years ago

Recently I had my windshield replaced -Unfortunately, the technician either stepped on, sat on -or put too much pressure on my dashboard causing it to crack in three different places. I contacted the company to which another technician came by and agreed yes there was damage caused to my Chevy Tahoe- I received a call the next day stating that they will not be taking responsibility for the Damage they inflicted upon my vehicle. I will be contacting an attorney next. The damage to my dashboard is worse than the crack I had re... read more

Terrence M 

on BBB

2 years ago

Safelite replaced a windshield on a vehicle I bought from a private party a couple days later. It leaked pretty bad. They refused to fix it. You can see the terrible craftsmanship as none of the rubber seal lines up. 

Nat F 

on BBB

2 years ago

This location practices unethical business. They lie and cheat by not honoring the advertised repair failure refund. I've tried to receive my refund for over 2 months and am now being told a check was lost in the mail and they cant reissue. I am on the verge of filing a civil lawsuit for the amount I am owed and the time I've wasted following-up. 

Rachel N 

on BBB

2 years ago

I would never recommend their service. Their customer care is by far the worst I’ve experienced. They damaged my car and I have called them 15+ times so they can give the credit card number to the shop and pay for damages (as they promised). 6 weeks after the damage my car is still in the shop unpaid for and I am the one who calls Safelite to check on the status. I have never seen such lack of care for customers. And they didn’t even refund me for the price of the job - even though I didn’t have a car for 6 weeks as a result... read more

Angela H 

on BBB

2 years ago

I made an appointment at 9:30 for our windshield to be replaced at the Safelife location on w 86th st in Indianapolis, IN. My fault was that I thought the location, based on a prior repair, was closer to me than it was. 10 min vs 30 min. When I realized this I called the phone number provided to tell them I would be late. I was told my appointment showed as 3:00 vs 9:30 so they told me I was find. 30 min late with 2 vehicles, the receptionist told me,”too bad, you will have to reschedule. You are more than 15 min late.” She ... read more

Mindy T 

on BBB

2 years ago

Took my car in for back drivers side shattered window replacement. There is no way to contact this location via phone directly unless they call you. Service repair man contacted me to let me know that when the window was shattered it also broke the window regulator and I was asked to get a replacement then bring it back for repairs. Safelite broke the regulator while removing the door panel, then lied about it. Window regulator was working fine before the Safelite appointment. They would not contact my insurance company abou... read more