Safelite AutoGlass

Jan R 

on BBB

2 years ago

We've only tried for three times to get my mom's windshield replaced. took them forever before they actually came out. Then they came out to replace the windshield and found out they had the wrong windshield. Came back out a second time to replace the windshield and then they broke a clip which holds up the rearview mirror. Now today they come out the third time and find out that they have the windshield and not the right clip. This is getting to be a pain in the butt. Will not be recommending and will never be using again. 

Kate S 

on BBB

2 years ago

DO NOT USE the location on Oakley Industrial!!! We had a horrible experience and unfortunate circumstances. Management doesn’t care and did nothing to remedy. TERRIBLE customer service. 

Niza Z 

on BBB

2 years ago

Warning to future customers, this company is not worth using. I highly recommend to seek a small family owned business to replace future glass replacement. 

Sandra K 

on BBB

2 years ago

Third attempt in the month of April 2023 to get my windshield replaced. First appt the tech said we received wrong windshield, we have to reschedule, after I sat in waiting room for an hour. The 2nd schedule I made sure it was noted on ticket they sent wrong windshield we rescheduled then to be called back a week later to say did not receive windshield that we would need to push appt to the following week. I show up for 3rd appt today to be told they sent wrong windshield again. This company is a complete joke and waste of t... read more

James C 

on BBB

2 years ago

Horrible. Just horrible. The repairperson never showed up, or called. I waited all day. Finally on my last call to them, they said the glass wasn't in. 

RJ A 

on BBB

2 years ago

Pre-paid upfront for a mobile job. The tech tells me that there’s an outstanding balance for extra $45 for “special parts” not included in the quote. I check the online work order against the pre-paid receipt, and they removed the promo code(discount $45). I spoke with store representative who spoke with the manager, they then tell me it’s for a recycling fee. They knew exactly what happened but chose to lie about it instead. It’s a very simple error to see on the receipt. There are not a lot of items to have any confusion. ... read more

jeffrey p. 

on BBB

2 years ago

I had my window replaced on Feb. 3rd and called after service due to my paint job being messed up. they told me they would refund me my order on Feb. 3rd. This refund check still hasn't made it to me, so I left a review on the site, on March 28th, for poor services and safe lite contacted me saying they would have their field management team reach out to me. I never heard form this field management team, so on April 3rd i give Corporate office a call. This man says he's gonna get the depot in question on the phone, after abo... read more

Kimberly D 

on BBB

2 years ago

My insurance company recommended this location to replace my windshield. They put the wrong windshield on my truck, made Mr wait almost three weeks and still wants to charge me almost 400. They offered me 100 off for my inconvenience!!! I actually noticed this mistake before leaving safelite and if I had not noticed not only would I have paid for a windshield that I didn’t have but the mistake would not have been corrected! Bad Business 

A. V. 

on BBB

2 years ago

Had a drop off appointment at 8am a we dropped off 7:50 and first person there. They close at 5pm at my husband hurriedly to get there and our car was not touched at all! 5:52 they tell him gotta bring the car back different day for recalibration since it’s too late on the day?!!!! He spoke to manager and there’s nothing they can do!?! All day our car was there first thing in the morning and nothing was done till end of day?! What kind of business is this?!? Other people in the shop there complaining as well. Why are they ev... read more