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Safelite AutoGlass

1.3

About this business

JN Phillips Auto Glass is a family owned and operated business based in Woburn, Massachusetts. As an industry leader, we take auto glass service seriously and always strive to provide our customers with a superior customer service experience. 

Location details

899 Main St, Woburn, MA, 01801, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 5:00 p.m.
Sat08:00 a.m. to 12:00 p.m.
SunClosed
1.3630 reviews
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David S's profile image
David S 
2 years ago

Had them come out in the van to replace my glass. The glass broke as they replaced it. The company still forced me to pay the entire amount before they would replace the glass with non-broken glass and basically told me I had no choice because it was in a contract I signed with them that they are allowed to install broken glass and charge you $400. They will fix it, just a week later and even more of your time. 

Business response:

Hello, We are sorry to hear this and would like to help further. Please call 1-800-638-8958. Thanks Angela 

Stacey S.'s profile image
Stacey S. 
2 years ago

Update from my 3/15/23 review. What was to be a 8-1 Monday appointment turned into a 8-10 Wednesday appointment. My son received a text Wednesday morning confirming his appointment for the shop location in Chesapeake 30 minutes from him. I called and spoke to ********who was not at the shop location but said he would help me as best he could. He was very kind and caring which was not what I had experienced with most of my other dealings with safelite. He could not explain why the appointment that had been a mobile one since ... read more

Business response:

Hello, We are sorry to hear this and would like to help further. Please call us at 1-800-638-8958. Thank you 

nam woong h's profile image
nam woong h 
2 years ago

never do here you car will be an asshole it is stamped here and there, it is scratched, the speaker and electronic system do not work, and the inside of the car will be filled with mold in addition, the interior light is rattled, the handle is broken, and the assembly is not properly assembled, resulting in gaps and various noises when driving. car ceilings will have a lot of dirty handprints. they're just driving a customer's car about 500miles. 

Business response:

Hello, We are sorry to hear this and would like to help further. Please call us at 1-800-638-8958. Thank you 

nam woong h's profile image
nam woong h 
2 years ago

To be concise, you should never leave your car under their care. They will completely destroy your car. Within my experience, the back window were all scratched, broken and wasn't repaired properly. I left my car under their care on December 12th, 2022 and they made my car at a terrible and horrifying state than it was before. Firstly, they did whatever they wanted to do with my car and rode it however they wanted to, which ultimately wasted all the gas I regularly had in my car. Secondly, as they kept driving my car, my car... read more

Business response:

Hello, We are sorry to hear this and would like to help further. Please call us at 1-800-638-8958. Thank you 

Dan G's profile image
Dan G 
2 years ago

I gave 1 star because that's the lowest option. DO NOT USE THIS COMPANY!!! You will regret it. Bad in every possible aspect of measurement. 

Business response:

Hello, We are sorry to hear of this trouble and would like to help further. Please call us at 1-800-638-8958. Thanks Angela 

Chuck N's profile image
Chuck N 
2 years ago

If I could place a zero rating, I would. My insurance company uses Safelite as the primary glass repair provider. I learned that calling my insurance is the only way to reach a live person at Safelite!! Last summer Safelite refused to do onsite repair on one vehicle, so I found my own replacement. Fast forward to today, Safelite repaired my chipped windshield some years ago, and now the windshield cracked. Set up a warranty replacement at my home, I have the emailed confirmation, and nobody showed up. I made calls through th... read more

Business response:

Hello, We are sorry to hear of this trouble and would like to help further. Please call us at 1-800-638-8958. Thanks Angela 

Melinda O's profile image
Melinda O 
2 years ago

Each repair shop has a phone number to contact for service questions and a toll free number for customer service… why bother???? Absolutely no way to talk to anyone, endless loop of automation. I emailed a question to customer service, no reply. We will never use safelite again, or refer them to anyone. 

Business response:

Hello, We are sorry to hear this and would like to help further. Please call us at 1-800-638-8958. Thanks Angela 

Rod Z's profile image
Rod Z 
2 years ago

I had my windshield replaced 1/24/2023. The service of the replacement was fine. The tech was polite, arrived in the promised window, and completed in the estimated time. I have a 12" crack in the windshield less than 2 months later. The tech arrived for the warranty appointment and said it was new damage from debris striking it. If it was truly new damage I could understand this. There is no indication of debris striking the windshield. There is no chip in the windshield. The crack is from a failure in the glass or faulty i... read more

Business response:

Hello, We are sorry to hear this and would like to help further. Please call us at 1-800-638-8958. Thanks Angela 

Caitlin S's profile image
Caitlin S 
2 years ago

I got held up at work so I tried to call to see if I needed to reschedule before driving out there. I thought I’d gotten through the automated system and the after 20 min on hold the line disconnected. So I drove 45 min in traffic and was 20 minutes late. Then I was told that even if I was willing to wait longer I couldn’t be seen since they were two cars behind so my lateness clearly had nothing to do with my kit being seen. So I wasted an hour of PTO, gas, and two hours of my day. I am going to stick to small companies whe... read more

Business response:

Hello, We are sorry to hear this and would like to help further. Please call us at 1-800-638-8958. Thanks Angela 

Frequently asked questions about Safelite AutoGlass

How is Safelite AutoGlass rated?

Safelite AutoGlass has a 1.3 star rating with 630 reviews. 

When is Safelite AutoGlass open?

Safelite AutoGlass is closed now. It will open at 8:00 a.m. 

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