Safelite AutoGlass

Timothy W 

on BBB

2 years ago

Safelite works with my spouses and my car insurance company. This is fine as most organizations use a subcontractor to some degree. A few weeks ago, one of the passenger windows on the driver's side was broken. A rock was kicked up by the lawnmower and had managed to be at the correct angle. At any rate, my spouse filed the claim and the appointment was scheduled for a few days later. The technician arrives, as scheduled, and determines that the wrong glass was ordered for the wrong side of the vehicle. The technician then i... read more

Mike C 

on BBB

2 years ago

Appointment was set for yesterday and they never showed up. No call, no text, no contact whatsoever. Do not use this business if you value your time like I do! 

Mike A 

on BBB

2 years ago

The first tech was very good and friendly, however my camera fell off in 2 days. Called customer service, the next tech reattached the camera but half of the view was blocked by the center piece on the windshield. I took it to Henderson Glass in New Baltimore and manager tells me that the camera is aftermarket and he normally just gives the customer some tape and says you do it. I’m handicap and was annoyed so he said he would do it for me this time. He was still giving me attitude. Less than a month later the camera fell of... read more

Nicholas D 

on BBB

2 years ago

What a terrible and dishonest company. They will say whatever they need to get a sale. And then when you show up for your appointment and ask for payment that was different and not agreed upon from your initial contact. They say that they will handle and speak with your insurance for you. I had to do all this for them. Not helpful from the beginning. Walked out of my appointment and will be finding another glass company for my back window. Stay away, stay very far away from Safelite in general. 

Kimberly K 

on BBB

2 years ago

Just had my windshield replaced today. While the technician was nice, I would not recommend this business to anyone. Shady practices and warranty of work. Unfortunately for you, I work at a government office and everyone now knows how bad your business practices are. Word spreads fast and WILL have an effect on your business. 

Tathyanna A 

on BBB

2 years ago

I haven’t picked up my car yet. But I had to call customer service about an issue and the woman on the phone was CONDESCENDING and overall not okay how she’s talking to me in a rude tone of voice when I’m the one having the bad day with my car.. pick your customer service employees wisely!!! Kindness can go a long way. 

kevin w. 

on BBB

2 years ago

I was given a quote of over $500 to replace the passenger side rear glass on my Elantra hatchback.. I then looked at windshield hub and they quoted me a price of $282.00!! Safelite is a rip-off!! 

Eliza B 

on BBB

2 years ago

I used the location in Huntsville, AL. People working there were friendly and did a great job replacing my windshield apart from some glass shards I found in my car upon completion. The main reason I am giving Safelite (not the Huntsville location, just as a business in general) a 3 out of 5 stars is due to the quality of the glass they install. This will be the second time I will have to replace the windshield on my Equinox. I do not tailgate and I keep substantial distance behind any/all vehicles I drive behind. However, t... read more

Jeff M 

on BBB

2 years ago

If I could leave negative stars I would. I had an appointment for 4/1/2023 from 12 to 5. The tech called me and verified the damage to my veichle and told me she would see mee soon. After waiting the whole time and even reaching out to the tech, she(Sarah) never contacted me or showed up. The office never contacted me either. I did connect with people online but all they did was offer excuses and were rude. I had to wait until today to talk to someone and all they did was make excuses and wanted me to reschedule and pay full... read more