Safelite AutoGlass

Scott H 

on BBB

2 years ago

I'll say this, that my experience with safelite and, especially the shop in westminster, california, has been nothing short of a nightmare. It has been my worst experience in customer service I've ever had to deal with in 45 years. I cracked my windshield in late January. And finally after 14 weeks of miscommunication, unresponding to my phone calls, and failed appointments, I've finally gotten my truck back to what it was before this all happened. And it cost safelite $5300 dollars. When your tech was replacing my windshiel... read more

Cabriole M 

on BBB

2 years ago

I had my windshield repaired by Safelite and it is 6x’s worse than before the repaired it! I couldn’t say what I indeed wanted to say to the tech that did the horrible job because I was at my place of work and had to stay professional. I will NEVER use them again. My glass had a little chip and I just wanted to make sure it didn’t spread. Of course they try to cover their butts by saying they aren’t responsible for a crack spreading while they attempt the repair! No you added more cracks while doing the repair in a different... read more

Lori D 

on BBB

2 years ago

Have a broken window/windshield, DON’T USE SAFELITE, they’ll schedule appointments, call the day of multiple times pushing appointment time out, no-show, and reschedule your appointments after you call them to find out what the hell is going on. They’ve been doing this to us for 4+ weeks. 

Julia B 

on BBB

2 years ago

I had a scheduled appointment for a windshield on 4/21. At the completion of my appointment I was told they were having issues with the recalibration and would need to order an OEM windshield in order to recalibrate my car. I was told I would receive a call to schedule an appointment due to supply & demand. A week later, I received a call and was able to schedule an appointment for 5/6 at 8am. When I arrived at my appointment, the technician stated the notes on my chart said the windshield was already in the car and all it n... read more

David F 

on BBB

2 years ago

I had vandalism and safelite set up appointment for today and the did not show up. After confirming by text yesterday afternoon they sent an email cancellation that I did not see. After 7 phone attempts I finally talked to a human who basically said the part is in the warehouse and when the get it they will let me know and I can set up an appointment at that time. Basically ****** customer service and unacceptable. 

Rakesh P 

on BBB

2 years ago

I want to WARN all the future customers of Safelite. When you drop off your vehicle please have them inspect and document if there are any damages or NO damages (more importantly) as My car was dropped off in pristine conditions at 8 AM and they damaged my car in that front of driver light glass broken and bumper scratched. They took pictures at 8:26 AM and told me that this damage was there when IT CLEARLY was not. I have no way to prove so now I will incur all the expense and aggravation/time to fix it. They may do good gl... read more

Shirley C 

on BBB

2 years ago

My daughter had her windshield replaced by Safelite and was charged over $500.00. Less than a month later while driving on the freeway, a rock hit her windshield again and cracked it. Again she called Safelite for a replacement windshield. While installing it, the guy cracked the new windshield and said the company is not responsible for any cracked or broken windshield that occur while they are installing it and charged her another$500.00. 

jack l 

on BBB

2 years ago

Had windshield replaced on 11/26/22. 3 days later had to file a warranty claim for the plastic trim coming off. 5 months later filed another warranty claim for plastic trim coming off again. Picked up car and noticed large scratches around windshield. Filed another warranty claim on 4/21/23. Talked to Safelite over the phone and was told that car would be repaired. Got quote from Glass shop that works with the Ford dealer there for $2800. Found more problems than just the scratches. Took the quote for the repairs back to Saf... read more

Frances R 

on BBB

2 years ago

I had my windshield replaced 3/20/23. With in 6 weeks it got a crack. Nothing hit the windshield, it only had 300 miles on it and was parked 4 of these 6 weeks. I went back to Safelite and they said it was not covered under the warranty. There was a very minute chip (I could not even see it). The tech came out and had a sharp pointer to show me and then he stuck the pointer into the hole and made it bigger. I called their customer service dept. and talked with Lamont. He was very flippant, said people had driver out of their... read more