Safelite AutoGlass

Dora C 

on BBB

2 years ago

This is an update to my previous review. My appointment was rescheduled for today after a no show, no call on Saturday. The tech has called, so will most likely come today. My initial review addressed the no show. I understand that things change, but a simple call would have let me makecother plans for the day Safelite sent me an email asking me to call to discuss my concerns, and said specifically not to use BBB. I called this morning, using the number they gave me, and got a very rude person who said he was with the warran... read more

Michael M 

on BBB

2 years ago

Absolutely terrible! I had safelite come to replace the windshield on my car after I reached out to Geico. Tech came and replaced the windshield May 9th. However, after I went out to remove the tape later in the day, I noticed that he had done significant damage to the cowl where the windshield meets the hood of the car. There were parts of the cowl broken during the installation of the new windshield. I called to customer service center regarding the issue. They told me it would be covered under their warrantee and would se... read more

Jason T 

on BBB

2 years ago

When tech showed up to my house said he could not install glass cuz of a little bit of rust on window sill. Even mentioned that his boss had told him before he even arrived to my house to walk away from the job. The plus of the whole thing is found a local guy right around the corner from my house did the job for almost half the price that was quoted through the large corporation Safelite. 

Wenmar B. 

on BBB

2 years ago

This is a review for the Safelite in Gardena, California. A rock hit my windshield and left a crack. Found Safelite through my insurance. They replaced the glass, but the molding on both sides were peeling off. They took a look and said that they'll need to order new parts from their vendor to replace the molding. They said they would contact me when the parts are ready. For a while, I never got a call from them. I've always had to call every few days to see if it arrived. When it did arrive, I went to store and they said th... read more

David M 

on BBB

2 years ago

**** from safelite auto took my windshield out and did not replace it as was scheduled. I was left with a windshield less sequoia and no way to drive. Completely unprofessional in every sense and this has had a rippling financial effect 

Pam C. 

on BBB

2 years ago

Do not use this company if you have older vehicle if they cause damage they will only oay like half happened to me with 2003 f150 they got glue all on my hood then tried to clean and the whole hood will need painted and AAA insurance will side with safelite 

Jinesh B 

on BBB

2 years ago

I had an appointment with satellite on 05/09/2023 to replace my Tesla's Windshield. The appointment was scheduled through my AAA insurance online website to the Safelite online website. My appointment time was 1:00 PM at the Safelite Stockton location. On the day of appointment, when I was driving my car toward the location, Safelite called me (around 12:40 PM) to say that we cannot honor the 1:00 PM appointment time and that usually, the appointment should have been in the morning at 9:30 AM. I told them that I haven't rece... read more

Morgan E 

on BBB

2 years ago

I went to have my windshield replaced because it had some chips in it and the store Manager at the Safelite shop said they could fix the chips through the insurance company at no charge. They took my insurance information and called it in, and got the approval from the insurance company and made the repair. A few months go by and I get a letter saying the insurance company did NOT cover it and I now have to pay for the repair. I called them twice explaining I only had it repaired because they told me it covered. Otherwise, I... read more

George C 

on BBB

2 years ago

We were referred to Safelite through our insurance company. We scheduled an appointment, and it took a week to 10 days to have them come out. Plenty of time to make sure the order was in. They arrived on 5/11/2023 to replace our windshield. The employee opened the truck, and the order was not complete. The weather stripping was not in the truck with our windshield. So, they could not replace our windshield. They left and were supposed to contact us back within the hour. We never heard from anyone. We finally called and nothi... read more