Safelite AutoGlass

Bonnie A 

on BBB

2 years ago

After weeks of safelite canceling and no show I had to give up on getting a windshield replaced by them. Starting over looking for a reliable company. Horrible experience, bad customer service. 

Kara S 

on BBB

2 years ago

I originally paid in full to get my entire front windshield to be replaced. A month after it was fixed, a crack just appeared on the new glass and quickly spread the entire width of my windshield. I called Satellite to use their Warranty, and the person (Raul) who looked at my car got really close to the windshield, pointed at one spot in particular, and said "that is impact damage". He did not take any pictures to document the damage, and was quite standoffish. I will NEVER use them ever again. 

Joshua C 

on BBB

2 years ago

Safelite Irvine, CA This has been one of the worst customer service experiences I've ever had. In the beginning of January, I had my windshield replaced on my 2017 Honda Civic. The windshield they replaced it with did not calibrate correctly, and I was told that they would order a new windshield and replace and recalibrate my windshield right away. The following week, I dropped my car off for the entire day for them to replace my windshield, only for them to not replace it and say that they didn't actually have the correct w... read more

Olga H 

on BBB

2 years ago

If you have a problem expect to waste days on the phone -- a half day just trying to get a number that doesn't answer "we are not accepting calls at this time." (3 times, 3 different numbers) So far I am on call number 8. First rep who actually spoke to me was helpful sounding but we got cut off and she never called back although she assured she would if the call was interrupted. Second guy told me he couldn't help but would have his manager call. That never happened. Third woman said "It's not a Safelite issue, call your in... read more

Crystal B 

on BBB

2 years ago

This company deserves ZERO stars! My daughter needed a small chip repaired on her windshield only to leave with a long crack across her windshield. Of course they tell her the same thing I see they’re telling/doing to everyone else, not fixing the problem they caused and scamming people to replace the whole windshield. This company lacks integrity and morals and should be put out of business. She received this rip-off service in Hoover, AL so anyone located close by and is thinking of receiving service your are WARNED!!! DO ... read more

Alexis R 

on BBB

2 years ago

I think the two that did mine ****** and his co-worker from Greenville NC did an awesome job on my windshield. I watch the process because I wanted to see how it was done. They were friendly and answered my questions. I was amazed at how long it took them only 30 minutes. I was a pleased customer. Hats off to them. Thanks ******. ****** ***** 

Leonard T 

on BBB

2 years ago

Listen to the other 1 star reviews and DO NOT USE THIS PLACE! Wednesday, April 5: I request an appointment for the 12th. Wednesday, April 12: Safelite delivers the wrong part and reschedules me for the 19th. Wednesday, April 19: Safelite delivers the wrong part again and reschedules for the 27th. Wednesday, April 24: Safelite, without warning, cancels my appointment. I call the office directly and I'm told that they canceled because they still have to order the part and it will take an additional 10 days until they can sched... read more

Ricky S 

on BBB

2 years ago

This has been a nightmare since day one. I took my car the first time to get a windshield replaced. They made the appointment and went in. They came back after 30 min and said they didnt have the right parts so they had to order it and it would take about 1 month (ok no problem so far). I then went back after the month and they came back to me after having my car for 2 hours and said they could not calibrate the windshield bc they didnt have the necessary boards (thats parts or equipment and i already waited one month) and t... read more

Jonathan W 

on BBB

2 years ago

I took my new Mercedes in to the Safelite in High Point North Carolina for a tiny chip fill. 30 minutes later the chip has spidered out to 3 times the size and they tell me that I should replace the windshield for an additional $1,600++. They didn’t even wave the camera reconfiguration charge. If they had informed me of the risk I would not have tried to fix the chip and ultimately Safelite broke the windscreen and should be replacing it as this is their responsibility. Overall I am extremely unhappy with the service and poo... read more