Safelite AutoGlass

Jessica S. 

on BBB

2 years ago

If I could give then ZERO STARS I would DO NOT BRING YOUR VEHICLE HERE!!!!! SAFELITE kept my vehicle ALL DAY to call me a half an hour before closing to tell me the can’t do it due to rust…which is not true as I had the same issue with my other escape and they STILL did it and WARRANTIED IT and they LIED ABOUT calling me about it earlier. I should have known when the woman infront of me was having an issue with her service too and the woman at the front desk REMAINED ON THE PHONE WHILE I WAS THERE PICKING UP MY VEHICLE 

Austin H 

on BBB

2 years ago

After scheduling an appointment two weeks ahead, I drove over an hour and a half just to find out they had given me the wrong address. I called the shop to tell them that I would be about 20-30 minutes late and was wondering if I could still be serviced. Was told by lady on the phone that it was no problem, and they would be happy to still service me. I show up 17 minutes after my scheduled time, where I am told by some rude man that since I am outside the 15 minute window, they won't be servicing me anymore. After explainin... read more

William 

on BBB

2 years ago

My wife's 2010 Toyota sienna van's back glass was broken out and it was raining for two days Safelite told me it would be a week before they came out to replace it, I called another company and they came out the next day, they did a great job. Also my back glass was broken out of my Audi, Safelite told me that they could not get the glass it was no longer made. I had to go to Cleav land to get it, but I now have a glass in my car. I had to do the foot work when Safelite wouldn't. Safelite does not repair and it does not repl... read more

Maryann S 

on BBB

2 years ago

Making appointments and repeated cancelations(3). Broken glass twice and possibly of rain for the third upcoming appointment. 15 days passed when I chose another company. 

Frank L 

on BBB

2 years ago

Safelite AutoGlass 1902 Aerotech Dr #150, Colorado Springs, CO 80916 I strongly advise all of customers not go to this insidious place. When you first time go to their place to replace your broken window, they will give you a low grade window ( it will automatically crack in a few months ). When you try to replace it (you think it is under warranty.) They cannot find any problem and make you an appointment to place it. When you come to this place to replace, they have you sit in waitring room. Then , about one hour later, th... read more

Lexi G. 

on BBB

2 years ago

Safelite owes me $330. I came to them through my car insurance because I had a crack in my windshield. They installed my windshield but right after I began having issues with my windshield wipers. I contacted them and not even the shop manager could figure out what was wrong, so they told me to go to my car dealership. It cost me $200 just for them to see what was wrong. Turns out Safelite installed my windshield wipers wrong, which destroyed my windshield wiper motor. I contacted them and talked to the shady shop manager. A... read more

Devin P 

on BBB

2 years ago

Insurance claim with insurance authorizing OEM glass. SafeLite installs cheaper non-OEM version which can't be calibrated with the truck's systems properly. Tech states they'll call to reschedule a final re-cal because tech thinks it's a problem with the recalibration computer/software. No one calls me back, so I do the leg-work, call them almost a week later after waiting, and they state that it's the difference b/w OEM and the cheap knock-off version they used. I then have to wait for them to order the OEM glass and resche... read more

Albert B 

on BBB

2 years ago

Safelite failed to secure the panels next to the hood on my FJ Cruiser when replacing my windshield causing the driver's side panel to fly off. This issue caused my engine compartment to be exposed to the elements. Safelite agreed to replace it, but after nearly a month they couldn't produce a replacement panel or an ETA. I had Toyota fix it at my expense of $300.00 within a day. They refused to reimburse me, expecting me to drive with a missing panel on the driver's side of the engine compartment, and a loose panel on the p... read more

Edmarie C 

on BBB

2 years ago

Horrible customer service. The front desk lady was very rude. Do not recommend. North Andover, Ma location.