Safelite AutoGlass

TYRA M 

on BBB

2 years ago

Window guy just called said he wouldn't be able to work on vehicle because it's and f250 and it's only to window guys working this weekend because he has bad knees and can't reach front window. 

Sigrun R 

on BBB

2 years ago

Getting an appointment on their computer system is like jumping through hoops with fire all around the edges. That and when you get through the price that they have quoted you is not to be found, but has increased by $40 for my 2011 ****** carmari. When that happens they direct you to their help center which is incapable of helping, but will let you write a message that I am sure no one in this company will read. Very disappointed with this hour long experience. 

Lance R 

on BBB

2 years ago

I had a confirmed appointment for Safelite auto glass in ************ to come to my residence and replace a windshield on 25 Oct 22 between 8 A.M. and 12 P.M. They confirmed the appointment by text and email and stated a technician would be in contact 30 minutes prior to arrival. At 11 A.M. I called just to be sure and spoke to *** at the office who told me *************************** was my technician and should be on the way but he'd call to make sure. *** could not get a hold of ***** and gave me his number, I called the ... read more

Lois T 

on BBB

2 years ago

I was quoted a windshield replace by my insurance for $360. The actual cost is $300 for part, $144 for labor, and the unknown added fees are $50 mobile fee coming to my house, $30 recycle disposal fee. I cancelled my appmnt immediately. Dont recommend this company. 

Darrin M 

on BBB

2 years ago

I scheduled a repair for a chipped windshield using the quoting process on the web site. The process was thorough asking me about the chip, number of chips and that I needed the technician to come to my home. I received a quote of ~$149. After the repair was done they then billed me an additional ~$10 for materials and another ~$20 for mobile service. The ~$30 in additional and hidden fees increased the total cost ~20%. I only found out of the additional fees after the tech had left and emailed the bill. They knew exactly wh... read more

Alex K 

on BBB

2 years ago

Called over a month ago to schedule a windshield replacement for my Tesla. The day of the appointment the manager called to tell me that they only had the after-market windshield which would be difficult to calibrate and could cause issues. So then another appointment was scheduled and when I showed up they did not have the windshield again. I received the card from who I assume is the manager who told me they would order the Tesla windshield. A week later they called me to schedule the appointment which was about two weeks ... read more

RJ S 

on BBB

2 years ago

These people are so unprofessional. I am so mad. First I was woken up. ( I work nightshift ) because this clown decided to come 2 hours before my scheduled time. My appointment was for 1:30 PM, he showed up at 11:30 AM and threatened my 82 year old MIL that if we didn't get the car here he had to go to ************. He scared my poor MIL half to death that she went running up the steps and woke me up. My appointment was from 01:30pm-4:30pm. How are you going to come 2 hours before the scheduled time and threaten that it's no... read more

Errol G 

on BBB

2 years ago

I genuinely think in this day and age you'll need someone to talk to. Everytime I call the number an automated receptionist answer and they keep referring you to an online account. We do live in an age where everything is done online, yes, but not everyone has a computer or a smart phone. Especially the elderly.I try to call and confirm an appointment and when I went they were unprepared to even have me that day. Whats the point in having a phone number for your business if you don't even have an option to speak to a live re... read more

Dustin H 

on BBB

2 years ago

Got my windshield replace and within 2 weeks I was cracked I called for a warranty replacement and was told it was due to impact damage the impact was so small I couldn't even see it until the windshield was cleaned size of a pin point. The ******************** they use is very weak needless to say I will not be using them ever again the tech told me that the glass they use is very weak and told me to use OEM because of this. They sell an inferior product at a premium price