Safelite AutoGlass

Michael M 

on BBB

2 years ago

Safelite has been to my home five times to replace my windshield. Today will be number six. They have brought defective product and have also brought the wrong products needed to do the job, even though I have told them specifically what needs to be brought (my information has come directly from the technician). When they come, they bring only the parts they want to replace. This has been going on for almost three months now. I would like for someone from this company to contact me and at least ACT like they are concerned. 

Collin K 

on BBB

2 years ago

Safelite refuses to honor my warranty by claiming that my Windshield was damaged beyond repair by an object. But there's little evidence to suggest an object hit my Windshield. This is highway robbery! I'm located at *************** branch in ********. 

Edward S 

on BBB

2 years ago

Absolute worst experience ever. Rescheduled me 4 times. Ordered wrong glass 2 times. Finally confirmed with shop manager that my glass came in and drove 50 mins for them to tell me my appointment was cancelled. I will never go to safelite again and will be sharing my experience with ALL social media. 

Gary W 

on BBB

2 years ago

Do not use Safelite Autoglass. Installer said our warranty was voided because we didn't buy his over priced wiper blades. He also damaged the paint on our car during installation. 

Matthew W 

on BBB

2 years ago

Safelite Auto Glass in ************, ** replaced my windshield in February of this year and then again in May of this year because it was not installed purposely properly. Because of the installation error the first time in February the windshield began to collect heavy condensation inside of the cabin on the windshield so they replaced or removed and resealed it again in May of this year.... well here we are, it's November 8th, 2022 at 7:16 pm and 64 outside and we have heavy condensation AGAIN! Not to mention I have a ****... read more

Rachel W. 

on BBB

2 years ago

THE WORST! I am now going on my 4th windshield and not one has been installed correctly! This is a company that only does windshields! The incompetence...The first windshield was put in and they broke the cover to my car's camera. The part was supposedly ordered and took 6 weeks to come in. When I arrived for my appointment they realized the wrong part had been ordered- AFTER 6 WEEKS OF WAITING! A replacement part was ordered...the correct one this time. Windshield #2 was again replaced. Then I noticed condensation on the ne... read more

Alexandra V 

on BBB

2 years ago

I dropped off my vehicle for a second time with Safelite. The first time was in 2020 after a rock hit my windshield. It took two weeks for them to finally get it fixed, since they broke my cars sensors. I was supposed to have an appointment for the final time, but they cancelled my appointment and the tech went home without letting me know. Within less than a year. Moisture got into my dash glass. Took it the dealership. They discovered my windshield was not sealed properly. It took me some time to get it back to Safelite fo... read more

Brianna H 

on BBB

2 years ago

I needed my windshield replaced I was quoted multiple prices from $400- $1000. They price Just kept changing prior to my appt . When I finally received my service they were now saying I owed $1800 which is 3xs as much as my quoted price! Not only did they sneak and up the prices but did not fulfill my services. They put a defective windshield on my car that will not calibrate with sensors so now all of my lights are on in my car and none of my safety features are working . They knew there was a chance that would happen and t... read more

Cheryl S 

on BBB

2 years ago

Would give less that 1 star if that was an option. I had my windshield replaced on on 9/27/22. Not even 3 weeks later, another huge crack appeared on windshield. I have tried to reach out to see what the warranty even covers & see if they can replace the work they JUST did. In my 20 years of driving I have only had 1 crack in my windshield, so I feel pretty confident that this new crack was on ****************************** installation. I have called EVERYDAY for almost 2 ************ at least 5 emails to their "customer ca... read more