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Safelite AutoGlass
- Auto Glass Services
- Woburn, MA
About this business
JN Phillips Auto Glass is a family owned and operated business based in Woburn, Massachusetts. As an industry leader, we take auto glass service seriously and always strive to provide our customers with a superior customer service experience.
Location details
899 Main St, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Absolutely the worst place I have ever dealt with. From the unprofessional customer service to the awful windshield installation I would never recommend this Safelite location to ANYONE! My windshield was set incorrectly and leaked heavily. They did not want to help with fixing anything. I took it to another location that was the complete opposite and VERY professional.
I attempted every way possible to contact safelite to help me determine which location might best serve my needs. (I am in between a few locations and simply wanted to know which one would be able to schedule me soonest.) But unless I chose a location and scheduled an appointment, there was no way to find out this information. The customer care number simply directs you to online, as you can see from many other reviews, and then hangs up. Unfortunately, unless I had a prior service with them, there was no way to talk to a li... read more
Being in the auto business my entire life, this company has the the worst business ethical standards I have ever encountered. I was amazed that they were still in business after the service I received. Honestly, I would rather drive down the interstate with my head out the window or sunroof before I let these people ever lay a hand on my car. They stay in business because the insurance companies allow them to take advantage of their customers, the customers get defrauded as both Safelite and the insurance companies walk away... read more
Was told one thing about getting my windshield replaced then when received text on appointment but found out i was going to get billed. Won't recommend them to anyone
DO NOT I repeat do not give this company a minute of your time or a dime of your money, I scheduled on 8/22 to have my half broken windshield to be replaced 9/2 (fastest time) they call on 9/1 saying they need to reschedule and can't have it done until 9/20. Are you freaking kidding me 18 days later and a month with a half cracked windshield, absolutely *****% ridiculous they clearly had zero intentions replacing my windshield when that appointment was made and left me waiting around and driving an unsafe truck for 10 days w... read more
I was very dissatisfied with the service I received from Safelite Auto Glass when they replaced my windshield last July. First when I came into the shop on my appointment day they didn't have all the parts they needed to replace my windshield and had to make another appointment to get the windshield replaced and wait another month.Second problem concerns my wiper blades on the van. They asked me if I wanted to replace my wiper blades after the replaced the windshield. I said no that I just had them replaced the month of May ... read more
Horrible company!!! Had a warranty appointment scheduled to come to my residence for 2 weeks from the being of August 2022. The windshield cracked for apparent reason. Discovered after coming out of Dr.s Appointment. They came to my residences on 8/26/2022 from their office *************Their technical agent said it wasnt covered under warranty. ********** was previously fixed in *****, **** not even a year ago. I was quoted $444.78 for everything if it wasnt under warranty not to pay tech until after installing. Tech demand... read more
I'm so DISAPPOINTED in my visit to Safelite today. From what I can tell my windshield replacement is just fine and this was my reason for coming. What I have an issue with is the technician broke my windshield wiper and didn't say anything. I couldn't call back up to the shop the same day because they closed at 6pm and I was finished at 5:50 pm. I discovered this on my ride home. I decided to use my wipers because a bird pooped on my windshield. To my surprise the left wiper was broken and flopping around. I know for a fact ... read more
This is the worse place EVER!!! Dont take your car here. Very unprofessional and childish! The manager ****** and his employees found it very humorous that my car was dropped off on 08/16 and on 08/25 it was still not ready!! I was told I need a regulator which was dropped on 08/19 I made a call on 08/19 to inquire on when this mcar would be ready. I called on 08/22 was told the windshield was broken on arrival. I called again on 08/25 spoke to ******************* who stated I would get my car when I get the glass out in but... read more
Frequently asked questions about Safelite AutoGlass
How is Safelite AutoGlass rated?
Safelite AutoGlass has a 1.3 star rating with 630 reviews.
When is Safelite AutoGlass open?
Safelite AutoGlass is closed now. It will open at 8:00 a.m.
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