Safelite AutoGlass

Bri D 

on BBB

2 years ago

Had a small, nickel sized crack in my windshield I wanted to get fixed, I only waited 4 days to get it fixed. The tech came out and told me he could fix it. What was a small ding turned into a 12 inch crack that went to the corner of my windshield. Was told this never happens and pretty much left it at that. I contacted many people and one woman told me I should have expected that would have gotten worse eventually anyways so it doesnt really matter. The worst customer service I have ever dealt with. Now I HAVE to get it fix... read more

Ben F. 

on BBB

3 years ago

have a 2021 **** exployer. Paid cash for a new windshield and calibration of it.******** Safelite since I am a 66 year old senior but was I wrong.When I picked up my car after the repair, I noticed the lane changed and crash protection was not working so I made a appointment to bring it back to them.The woman told me the part was OEM and sometimes the warning systems have issues with a OEM windshield vs a **** windshield.I called **** to ask this is true and said sometimes. Told me they calibration was $175.00 which I PAID $... read more

Hugo E 

on BBB

3 years ago

how can a company ask a costumer to wait 9 hours for service ?? i booked an appointment and the response was ... that they will come between the hours of 8 AM and 5 PM . people have jobs and things to do . I think this company is too big and really don't care about the inconvenience that they pass on to their costumers . normally a costumer friendly company will give a costumer a window of maybe 2 hours to pick from !!!! this is terrible !!!! 

Mario G 

on BBB

3 years ago

If zero stars works, i would go that low. They damaged my car and have done nothing to fix the issue. The district manager has not returned calls either. A horrible operation from beginning to end. Buyer beware.....this company is worthless 

Wendy H 

on BBB

3 years ago

I first scheduled my glass replacement almost two months ago. The appt. was 2 weeks out. The day before the appt I got a call saying that since I needed OEM glass they would have to call me back when they received it. I got a call about 2 weeks later and scheduled an appt for them to come out to my place. (Another 2 weeks, fine). The day before this appt., they said because of the kind of car I have, I would have to bring my car to the shop. What? They always knew the kind of car I had and theyre just telling me now? 

Kimberly H. 

on BBB

3 years ago

Absolutely disgusted! 2nd windshield and worst customer service. Received a notice that the tech would arrive around 9am it is 4PM NOW. Still no show and nobody is answering the phone!! I have already had to wait 2 weeks with no vehicle to drive!! 

Thomas K 

on BBB

3 years ago

This is not a complaint against Safelite as much as a warning.Back in **** I bought a brand new vehicle which sustained cracked windshield from traffic debris. I called Safelite and then sent out a satellite vehicle to repair it. Very efficient and was happy until it started to leak during a rain shower. Safelite replaced the windshield but, in doing so, scraped the clear coat under the windshield rubber when digging it out. About five years later I noticed rust forming around the windshield. Water had gotten under the seal ... read more

Tim C 

on BBB

3 years ago

The week after we had our first baby, a giant rock flew off a semi and smacked into our windshield (May 26). I spoke with Safelite and setup a replacement appointment for June 24th, which was the earliest available. The evening of June 23rd, I got a text (no call or email) saying Your Safelite Appointment has been canceled. After reaching out through ******** I find out that they forgot to put my glass on the truck and they would reach back out to reschedule. A week later I reached back out, the lady told me they were still ... read more

Billy T. 

on BBB

3 years ago

I Had a small chip in my windshield I had them fill it so the chip wouldn't turn into a crack I woke up the next morning to a 5 ft crack. most of the windshield was cracked I called them and was told I would have to by a new windshield. and that they would only credit the cost of the chip repair so basically they made it worse so I would have to pay more for the windshield total fraud total scam do not use