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Safelite AutoGlass
- Auto Glass Services
- Woburn, MA
About this business
JN Phillips Auto Glass is a family owned and operated business based in Woburn, Massachusetts. As an industry leader, we take auto glass service seriously and always strive to provide our customers with a superior customer service experience.
Location details
899 Main St, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
It's impossibke to speak to someone so you must scheduke your appointment online. I did so and my appointment was set for Saturday, October 1, with a time range of 8am - 5pm. This was a mobile appointment, meaning they are scheduled to come to my home to replace my windshield. I waited on that Saturday, while my family proceeded with other activities that I needed to opt out of due to the 9 hr appointment. Safelite didnt show, didnt call, didnt text. I had a confirmation email from them and had opted into text communications... read more
I would give them less if I could. We were on vacation and a kid through a rock at our car and hit our windshield and busted it. We filed a police report on the kid and called Safelite to get it fixed. The window of service was from 8 to 5. I must restate that we were on vacation . We lost an entire day waiting on them. At 5 we called for a refund. 9 hours and still not fixed. If you get in a bind on vacation, do not use this company because they do not care. They probably won't show anyway.
Safelite efficiently replaced a cracked windshield on my ******* Elantra, but in the process the technician cut electrical wiring that was nearby the rearview mirror. The severed electrical wires caused a short to power and were grounded on the metal roof. This caused my digital clock to stay on even when car was turned off, in turn draining my battery until dead. It cost me $600 to get the electrical issue discovered and repaired by my local autoshop. I called Safelite on 3 occasions with promises that their "shop" team wou... read more
I was referred to safelite by USAA for a standard window replacement. It was the 3rd window replacement for the vehicle. The technicians came to my house and it was raining so I let them work in my garage. The technicians' cracked the pillar molding both sides for the car. Very expensive. When I called them out I was told they had trouble removing the molding. I was told that the window installer prior to them working on my car was at fault for the broken molding? If I knew they were going to do damage to my car I would have... read more
Very unorganized and terrible customer service from the business in *********** **. I purchased a 2018 *** X5 that had two chips on the windshield and needed a new windshield. Carmax gave the task to Safelite in *********** ** and boy what a disaster it was trying to get it replaced. I finally filed A complaint with Carmax complaint ***** The task was given to a new company who replaced the glass in one hour after receiving the order. That my one and last experience with Safelite.
The worst company I have ever tried to deal with!! We had a crack in our windshield so we called, long story short not only were they a month out they told me that they would just replace the windshield because the tech gets more commission than fixing it. If we wanted it fixed it would be 2 months. If that's not bad enough, they would service our area which is funny because we live 20 min from 2 major cities. I have no clue how this company is still in business
I will give this one star because there is no negative star option. I have to have my windshield replaced in tow vehicles, they were installed with no problem (both of my vehicles had tint prior to the install and I was told the glass that was being replaced would not be tinted and that was okay,) until the windshield that was replaced in my truck started leaking when it rained. I called in to choose the warranty option and have someone come check the leak because this only started leaking after they did the windshield repla... read more
THEY CANNOT GET WINDSHIELDS and that is their job!!! FIRST APPOINTMENT was scheduled for 8/31/22 8a-1p at my home. The tech assigned to my appointment called to tell me my windshield didn't arrive and that I would have to reschedule. They rescheduled me for 9/6/22 1PM at their location, um no that it not the appointment type I originally scheduled. So then the next appointment was 9/8/22 1-6P at my home- but I had to cancel due to a work conflict. SECOND APPOINTMENT - Next available appointment 9/13/22 1-6pm - day came, my w... read more
We noticed a small chip in our front windshield last year and had the company do a repair to ensure that this small chip did not get bigger. However, over the course of this past year, the crack has now continued to grow so, we contacted the company.We were told that they cannot re-repair the chip and that we would need a new windshield. I asked if they would cover it since the initial repair did not work. The answer was 'no'. However, they would refund what we paid. We tried to complain to customer service - there IS no cus... read more
Frequently asked questions about Safelite AutoGlass
How is Safelite AutoGlass rated?
Safelite AutoGlass has a 1.3 star rating with 630 reviews.
When is Safelite AutoGlass open?
Safelite AutoGlass is closed now. It will open at 8:00 a.m.
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