Safelite AutoGlass

David H 

on BBB

2 years ago

Horrible customer service phone system. Had Safelite install new windshield which is now leaking. This should be covered by the lifetime warranty but I am unable to get past the automated phone system. Will NEVER use Safelite if given the choice!!! 

Brandon B 

on BBB

2 years ago

My insurance recommended for driver's window repair. 1st Day: Safelite says regulator damaged, needs replaced. They don't do that but also weren't clear about my options. I, not having a car, asked if I could ship it, their tech never called me back. I called their front desk all day, spoke to 2 techs who said would call back. No one did anything with my car all day because it just said "needs regulator" on the work order and they never even said they could order one. Ok cool. Also - whoever did the crash wrap left it flappy... read more

Wendy B 

on BBB

2 years ago

My back glass shattered 12/12/22. I called Safelite, and they could not service it until 12/19, as they had to wait for the glass to come in. My appointment window was 12/19- from 8:00 AM - 5:00 PM. I cannot drive the car, and I stayed at home all day. 7:40 AM - texted me to make sure I remembered the appointment. No word by 2:30 PM - called - said I was on the schedule - tech would arrive by 5:00 PM. 4:30 PM - called back. FINALLY got a call back by the technician who told me I was taken off the schedule first thing in the ... read more

Kati C 

on BBB

2 years ago

Safelite owes us $5,000. We repaired their customers windshields and Safelite does not pay. They show it's a legitimate claim. They show it is approved. There is no one to call. They do not answer their e-mail. They do not send us a check. We have spent hours of staff time trying to collect. Safelite makes it impossible to talk to anyone. There is no accountability. It appears they hope you will give up. We are a small business and can't afford to do free work for Safelite. 

Dameion F 

on BBB

2 years ago

I had an appointment at the Mechanicsburg, Pa location on 12/3 at 2pm. When I pulled up and got inside I spoke with a gentleman about the crack in my windshield. Upon him checking out the crack we went inside and discussed prices. When I informed him that due to the holidays I couldn’t afford the price he informed me that I should let it go until it’s almost time for my inspection. I had asked him why and he said “since it’s winter time and there will be snow that I could let a PennDot salt/plow truck go infront of me and cl... read more

Reginald R. 

on BBB

2 years ago

Address of business used: Safelite **** ******** ****** ********, Va It took four tries to replace the windshield. The first time the wrong windshield was ordered. The second time the wrong windshield was again ordered. The shop supervisor apologized and discounted my bill by $250. Upon leaving this third time I discovered a razor blade, which is used for installation, was in an article of clothing. I discovered the blade as it scraped against my skin. The desk clerk and office manager had no answer The manager seemed amused... read more

Tom H. 

on BBB

2 years ago

The windshield and installation service I paid for was not as described and not delivered per the terms of the purchase agreement. The glass has several defects and the installation I paid for at the time and place agreed upon was not delivered. The terms of the contract we entered into were violated by Safelite. By Safelite proceeding with the installation of the defective glass and then informing me of the defects, I was resultantly charged for a faulty installation and a faulty windshield. If the warrantee replacement wou... read more

Tom H. 

on BBB

2 years ago

I was willing to negotiate a fair reimbursement with Safelite at 8300 JEFFERSON ST NE ALBUQUERQUE, NM 87113 but other than free wipers, there was no effort to compensate for the problem. Defective windshield was installed during a mobile call. Replacement glass reported as not available currently and company offered first available appointment in 3ish weeks. Vehicle is scheduled to be used on a multi-state road trip so that's a no go. Here's my complaint: I paid for the convenient mobile install that fit perfect with my time... read more

ENRIQUE G 

on BBB

2 years ago

Beyond absurd. Playing hide and go seek with a referral number. I sell insurance every single day and have yet to ****** referrals. My customers should not be convinced to do business with you when you did not earn there business in the first place.I do not care how great you are or how preferred you are or all that. I don't agree with you taking opportunities that are not yours.