Safelite AutoGlass

Cassandra K 

on BBB

3 years ago

Had an appointment to have windshield changed. Called 3 times to make sure they were coming. At 5pm, technician ***** calls and says he isn't coming. Why is it fine they wasted my entire day and I still don't have a windshield? Boycott Safelite!! 

Brian O 

on BBB

3 years ago

Set up appointment, company then send email the day the appointment scheduled for and states we are still awaiting the glass from the **** Three days later, company sends email to say call to reschedule, so I just replied to the email, for a date and time. No response back. Two more emails sent back to them, no response. Dont do business with them. You actually cant contact them anyways. Every number you can dig up is an automated number with no possibility of talking with anyone. So it appears their customer service is actu... read more

Karla C. 

on BBB

3 years ago

Terrible, Awful experience! Not even sure where to start, but here goes. Safelite was contracted by my insurance company to replace the windshield in my car. I arranged my work schedule to fit the schedule of when the technician was to come to my house. A couple hours before my appointment, I get a voicemail from ***** that my appointment needed to be rescheduled because my windshield came in damaged. Ok, c*** happens no big deal. I go to reschedule and its pushed out another week. Again, I rearrange my work schedule for the... read more

Rigoberto R 

on BBB

3 years ago

This company does not have good service, they just came to replace the glass in my car and ended up damaging it, they have worked three different technicians and the damage has not been resolved, when I was angry they sent me to the sling workshop to make an estimate for the damage and they did not become responsible, they also put the glass wrong and it was a ***********, a sling professional checked it out and saw the error, I tried to solve this problem and they say they can't do anything else, and my car is still damaged 

Darrin P 

on BBB

3 years ago

Tech broke my mirror housing and a manager was supposed to come and look at it. Instead they sent the same tech that broke it, who stated he say no damage. Well naturally he would say that. So it will get fixed at ******** and a claim filed against safelite. 

Cole B 

on BBB

3 years ago

I have been trying to get a refund for terrible service. My windshield is still broken. I've contacted support via the webpage. The guy says he cannot help me do anything, he can just tell me where to go. He says to contact customer support. I call the number go through the automated process (you'll love doing that btw)! The automated support tells me there is no one available to help me, I should go to the website, and then it hangs up the call! I've called 5 times. I've spoken to 3 different people and they transfer me to ... read more

Jorge R 

on BBB

3 years ago

My windshield got broke by a flying rock from the road on 5/7/22. Called numerous times at the *********************************************************************************** answered the phone. Went then to Safelite's website and left an email message on that same day. I received an email from them on 5/11 where I was given an appointment for 5/16 to drop off the car early morning. I dropped the car that day at 9AM and was told they were going to let me know of the job's progress. They close their shop at 5PM, and by 4P... read more

Michael L 

on BBB

3 years ago

My vehicle failed an inspection because of a cracked windshield. Allstate scheduled an appointment with Safelite NINE days later. The day before the appointment, Safelite send an email reminder about the appointment. The same day as the appointment, they abruptly canceled the appointment via text without even an explanation. After I contacted them and asked why, they curtly replied that they did not have the windshield in stock. When asked why they scheduled the appointment if they did not have them in stock, and they replie... read more

David I 

on BBB

3 years ago

The worst customer service I have ever experienced. My Lexus RX350 windshield was cracked on the highway. I told Safelite day 1 I wanted an *** windshield. Today they approved Lexus calibration rate and labor but said if I used an *** windshield my portion of the job was $1,353.00. How is that possible when the *** windshield is $1,102.43? Can't get ahold of anyone on the phone since they all work from home now. Email goes to one group email so no way of dealing with one person. I have been dealing with these jokers from Saf... read more