Safelite AutoGlass

David S 

on BBB

3 years ago

Called to have a technician come out to repair a rock chip in windshield. Technician came out and said due to location and size, it would not be repairable (started to crack). I asked about a refund for the work, since I was charged for materials, labor etc. which was not done. Was told that they do not refund, but that the amount would be put towards bringing the vehicle into a shop. Quote from the shop was four times higher than other locations. Speaking to a manager got me nowhere, and was told that the price is regardles... read more

Brian J 

on BBB

3 years ago

Ive had my windshield replaced in the past at this Safelite and even had issues with the installation, which they promptly addressed. One involved replacing the window trim/clip that was broken during installation and the other issue was around air leaks from incorrectly installed rubber trim at the top of the windshield. I recently brought my vehicle in after waiting 3 months for an opening to repair a small freckle sized surface chip. I was told the chip may still be visible, but it would be structurally sound upon repair.... read more

Ken F. 

on BBB

3 years ago

Set up an appt for a tech from the Westbury, ** facility to come to my home to replace my windshield. In the afternoon, I called to check where the tech was and was told I was next. I didnt hear from the tech until 6:30pm, an hour after the close of the window period. I was heading out, so had to reschedule. I rescheduled for today and they no showed again. I called and spoke to a Manager, ****, who refused to get me on the schedule for the next day. She didnt care at all and said I had to wait until the next week. After som... read more

Laura G 

on BBB

3 years ago

The company charged me twice for the work they did. They were not helpful in reversing the unauthorized amount stating that they cannot see two charges. I even had someone from the corporate office hang up on me when I made a statement that I was going to write a review about my experience. Safelite representatives suggested that I wait until next week to see if both amounts clear my account. In the mean time I do not have access to over $700 while I "wait a week" to see if both charges go through as they placed 2 hold on my... read more

Trevis W 

on BBB

3 years ago

Hello All, When you book with this company make sure that your booked and make them send you an email to confirm. If you go through your insurance make them send your confirmation. ********************************* failed to fill the clam.(Simple just press enter) Alexus tried to help but it was obvious that her hands were tied in this situation. Manager at the shop ******* had to acknowledge their fault but after they hiked up the price then tried to give me a $100.00 discount. This company dropped the ball simple that, a c... read more

H. T 

on BBB

3 years ago

This company is a total rip off. After they did the work and collected $153 and nothing was different from before they claim their work is not for aesthetics and they only seal the problem but the ding remains visible. However the first time I used them for another vehicle the ding was removed completely & no longer visible so now they collect your money, do nothing, and claim I told you it wouldnt look better. I wouldve felt better if I threw the money out the car window. People need to know to stay away from this company. 

Taylor S 

on BBB

3 years ago

You cannot trust these people. They'll replace a windshield improperly and it will lead to your vehicle flooding non stop. Then they'll ridicule you and put the blame on you when you have to completely give up your car and buy a new one, sending you into financial ruin. Easily one of the worst companies I've ever dealt with. Do. Not. Use. Them. 

Aaron N 

on BBB

3 years ago

Very unprofessional and did not honor my warranty when I had issues with my windshield the very next day. Did a poor job and wouldnt own up to fix the problem 

Garth N. 

on BBB

3 years ago

I used to park my ****** Forester outdoors for the first year that I owned it. Because of this and where I live, the windshield became pitted and needed to be replaced. I had a replacement done by Safelite through Geico in March but the car was being stored indoors at our new home. I also typically use it to drive to work and back. TWO months after replacement and the amount of pitting is VERY noticeable, especially when driving towards sunlight or oncoming traffic. This company is using inferior glass and refuses to address... read more