Safelite AutoGlass

Colleen F 

on BBB

a year ago

I am giving this corporation a ZERO. ZZZZZEEEEERRRROOOOOOO. ZERO. This shop in Bayonne at 170 E 22nd St is incompetent. Has no regard for peoples time. We have a 2023 Honda Pilot that developed a crack on our windshield on June 12. Through our insurance company we were directed to this shop. First we were given a date to have it replaced. They called us to let us know they don't have the windshield it has not been released yet from Honda. It was too new of a car. We continued to call every 2 weeks to follow up on this as the... read more

John R. 

on BBB

a year ago

I am completely dissatisfied with the installation of my windshield at this location. The appointment process was very inconvenient, and the installation was unacceptable. The first installation required leaving my car for an unknown amount of time as no appointments were available within a reasonable amount of time. The windshield cracked 10 days after installation. The warranty repair was assigned a reasonable time, and the installation went smoothly. The windshield installation, however, was not acceptable as it leaked du... read more

wilma l 

on BBB

a year ago

really bad business. schedule me twice for drop off and dint repair my windows shield. very bad. don't go there. 

Madison M 

on BBB

a year ago

Horrible customer service and the servicing facility is never able to even answer customer care. Work order *****-******. I have called, texted, chatted up to 5-6 times after I called and requested a refund for the 30 dollar charge for the windshield wiper that they never installed or gave me. I was then charged an additional 200 dollars instead of being refunded 30. They didn’t replace the wiper because it was out of stock on 8/30. They said they would call me when it came in. I waited til 10/10 to request a refund for that... read more

Jenny G 

on BBB

a year ago

Safelite was supposed to come out and replace my windshield. I was told they would be coming between the hours of 8:00-noon. They never showed up and when I called, I was put on hold for 40 minutes and told the technician had gone home early and wouldn't be coming. She then told me that she was reassuring it to a different technician and he would be contacting me shortly. An hour later and I hadn't heard anything so I called back. This time the person on the phone told me there was no one available to do it and there was not... read more

Lori A 

on BBB

a year ago

Had me scheduled for a mobile repair job through my insurance company. I have 2 emails from them confirming this, and I was told it would be between 8am and 5pm. After 2pm I received a call from a technician stating my car was done. Hmmm, nobody was ever at my home. I went outside immediately, only to find that my car was never touched. I called the technician back and explained to him that it was not complete! He said yes, it was a ford edge? I don't drive a edge! I immediately called the office number and spoke with, well ... read more

Tracy H 

on BBB

a year ago

i am a shop owner that needed and R&R....i have the glass used and they wouldn't do it unless it was new.. they wouldn't connect me with the local shop to discuss my detail specific job with a technician,,,instead they feel that all my answers could be solved over the phone with someone elsewhere in the country. 4 phone numbers later, they were willing to transfer me to the shop BUT then told me i couldnt use the NOS i had. Customer service is horrible....an operator can't answer a mechanics questions when dealing with a B2B... read more

Shane C 

on BBB

a year ago

Safelite put me in a bad situation and I did half the work. Safelite AutoGlass add an appointment for my 98 Toyota. I brought it down there and dropped it off. And an hour later received a phone call saying they would not put a windshield in. Because of rust, I'm an auto body guy so I went down probed the window Seam And found absolutely no rust or holes. But a couple surface rusts spots. I had to drive home with no windshield. Safelite claims to do minor rust repair....absolutely not! I took all the old Adhesive off and wir... read more

John H 

on BBB

a year ago

Where do i start, i think 1 star is too much, To start off the guy they sent out was nice, but he had to google on how to do my windshield. He cut my inside rails, broke the outside clips that seal the window and the window dropped down. They acknowledged this by sending someone out, and said the Latham Ny Store will call to get these issues fixed. This has been going on since the first week of September. I did receive a call from a district Manager handling Latham he informed me that a ******* will reach out from Latham to ... read more