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Safelite AutoGlass
- Auto Glass Services
- Woburn, MA
About this business
JN Phillips Auto Glass is a family owned and operated business based in Woburn, Massachusetts. As an industry leader, we take auto glass service seriously and always strive to provide our customers with a superior customer service experience.
Location details
899 Main St, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
The worst service I've dealt with in years! I spend additional $225 at a Porsche dealership just to turn off the driver side airbag warning light, because the Safelite Auto Glass technician couldn't turn it off he unplugged its wire from the overhead console during installation. The shop owner told me I would be reimbursed if I show him the dealer receipt, which I did on May 26, 2021, in person. But as of June 18, 2021 I have received no updates as to when the $225 would be reimbursed to me. Timeline: Windshield replaced rem... read more
Safelite glass needs to change slogan. Called to fix our truck windshield. Their don't service that area. We can't come to you (as their slogan claims) we'll call you back they say three days ago. I'm pretty sure I will have ANY other window repair shop fix my window. I will not do business with Safelite.
Technician installed a cracked windshield and told me I had to wait two weeks before they could install a new one so the glue could cure before they removed it again. Called to make an appointment near the two week mark only to have them call back a couple days later saying they had to cancel because they had no windshield in stock. The store manager tried to explain just in time order etc but was u willing to refund my deductible because he said the insurance company wouldn’t allow it. Taking no responsibility for his emplo... read more
Waited 8 days received confirmation text on the day window was to be replaced arrived at store and they tell you we don't have your window
I contacted them twice via their website form and they refuse to reply. Horrible customer service. Also they force you to have your cars camera recalibrated by them. Which they charge $600, but the dealer charges $400. And they don't allow you to take your car somewhere else to have it recalibrated yourself.
you can tell a lot about a company when something goes wrong- some companies fix their mistakes, others run from them- our experience is safelite dodges calls, does not return calls, does not follow up and basically ignores you when they made a mistake and tore some wires that connect to our airbag systems and now they are not returning calls and giving us the run around. our car is pretty new and the car dealer looked at it and said that it was done when they took the windshield out. its terrible when people don't own up to... read more
My first appointment was cancelled due to part being order as they stated. The second appointment the worker came out with the wrong part and then had to schedule another appointment for the right part. Agents called several times asking for Vin number on my vehicle I provided the vin. Never heard anything else from them until I called on myself today June 7,2021 to find out they had scheduled me an appt. for June 5,2021 which they never informed me of and had been deleted. The agent (Lundy) I spoke with did not give good cu... read more
ON 6/01/2021 I HAD ON OF YOUR SAFELITE TECH (CHRISTIAN) TO REPLACE MY FRONT WINDSHIELD. WHILE HE WAS IN THE PROCESS OF FIXING MY GLASS HE BROKE THE LEVER FOR MY HOOD. I HAVE CALLED SEVERAL TIME TO REPORT THE SITUTATION TO THE SAFELITE COMPANY BUT KEEP GETTING THE MANAGER (ROBERT M***) THAT IS VERY RUDE AND DON'T PAY ATTENTION TO WHAT THE CUSTOMER IS SAYING. HE HAD ALREADY MADE UP HIS MIND THAT IT WAS NOT THE TECH FAULT BUT MY FAULT OR THE LAST PERSON TO SERVICE MY VEHICLE. I EXPLAINED TO HIM AS WELL AS THE TECH THAT MY CAR I... read more
Safelite's windshield "repair" made my windshield's damage visibly worse! I had about an inch long fine line crack in my windshield and by the time their technician was done with it, it had devolved into a star-like series of cracks. The technician acknowledged that it looked worse after he finished his work, but the good news is that they could use this payment towards replacing the whole windshield. What a scam!! You have a small damage and they come and make it bigger so that you have to buy a new windshield?! I should no... read more
Frequently asked questions about Safelite AutoGlass
How is Safelite AutoGlass rated?
Safelite AutoGlass has a 1.3 star rating with 630 reviews.
When is Safelite AutoGlass open?
Safelite AutoGlass is closed now. It will open tomorrow at 8:00 a.m.
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