Safelite AutoGlass

Allison 

on BBB

4 years ago

Scheduled an appointment for today for a repair from a replaced window in February,,, it is now leaking,,, ,, 12-5pm was the times given through a text,,, appointments are **** made through online, there isn't a phone number to call to speak to someone, the number online sends prompts on how to schedule appointments online then hangs up. It is now after five, we have wasted this entire day waiting for the ********************** person to show... have sent a "help" text through the confirmation text they sent to confirm appoi... read more

Bob V. 

on BBB

4 years ago

Safelite advertises a lifetime warranty as long as you own the vehicle. In reality, they will not honor it. I had my windshield replaced by them in 2017. My wife and I were on a side street and my windshield just cracked. No other vehicles or people were around. It just cracked. I called for them to replace it under the terms of the warranty and a "technician" came out the next day. He lifted up my wiper blade, let it flop back down, and made the statement that it would not be covered by warranty as it " looked to him like s... read more

William H 

on BBB

4 years ago

I brought my car to safelight because of a crack and they were recommended by my insurance. When I picked up my car there was no difference the crack was still there even though the ********************** rep told me it would look like a b splat. I rescheduled and was told by one of their technicians that the repair had been botched and could not be redone because the resin was already injected. I needed a new window. I spend all day on the phone with ********* and they told me the only one that could wave my deductible was ... read more

Kimberly D. 

on BBB

4 years ago

My windshield was replaced on my trailblazer while at work, but the technician left all of the side windows down in the car when he left. Explained to him that I am a nurse and sometimes unable to come right away because I am with a patient. In the 5 minutes that I had to get out to my car, it poured rain and the inside of my truck was completely soaked. Important paperwork was ruined and car had standing water in it. I tried calling the manager, who hung up on me 3 times. He was extremely unprofessional and rude. I did not ... read more

Lucas P. 

on BBB

4 years ago

This review is specifically about the shop located at 261 Richards blvd Sacramento, CA 95811. I have had super positive interactions with other Safelite locations in the past but this experience was the absolute worst. I had a small rock chip in my windshield so I scheduled an appointment to get it repaired. I received my confirmation for the appointment via text message. Sadly my appointment came and went with no one showing up and no call, text, or email saying that they were unable to make the appointment. Slightly irrita... read more

David C 

on BBB

4 years ago

Ft Worth canceled our appointment twice without any explanation impossible to communicate with. 

Rebbeca S 

on BBB

4 years ago

I had my windshield replaced in Loveland Colorado in March of 2021. 1.5 weeks ago I got a chip in my windshield. I called to see if the chip would be covered under warranty but all you get is recordings to set up an appointment when you call Safelites number. The tech came out today and told me the chip would not be covered and when asked how much a repair would be, I was told they didn't do repairs. He called someone and they quoted me at 427 dollars to replace my windshield. I paid 407 in March. I am disappointed that Safe... read more

Than M 

on BBB

4 years ago

We had a windshield replaced on a 2018 VW Atlas and paid for the calibration of the electronics. Now, 5 months later the blind spot, lane assist, parking, etc are all randomly stopping and starting. I tried contacting Safelite by phone but it simply goes to a computer system that will NOT allow you to talk to a person and tells you to schedule online and hangs up on you. According to VW Service, the windshield is an after-market windshield (OEE) and VW has problems like this all the time with OEE windshields. Safelite said n... read more

Michael P 

on BBB

4 years ago

I HAVE TRIED TO REACH THEM AND NO ANSWER GET DISCONNECTED AND NO REPAIRS FIXED WINDOW WORSE THAN BEFORE SERVICE